Tata Consultancy Services | AIX Admin
3 days ago
Job Role - AIX Admin
Experience Range: 7 to 8 years
Job Locations:
Primary: Delhi NCR
Secondary: Bangalore, Hyderabad, Pune, Bhubaneswar, Noida, Gurgaon, Noida
Job Description
Must Have
Install and configure AIX/Linux operating systems and servers.
Support AIX/Linux OS to run various software applications.
Maintain and upgrade the AIX/Linux OS.
Perform root cause analysis , Identify and resolve system issues in a timely manner.
Troubleshooting technical issues
Develop procedures for AIX/Linux security and management.
Update standard policies according to environment changes and audit result
Support AIX/Linux OS to run various software applications
Plan and coordinate the installation, testing, and maintenance of AIX systems software and related hardware.
Plan and execute AIX/Linux projects within approved timelines.
Analyze software and hardware environments to determine any system defects.
Maintain documentation of AIX/Linux hardware and software components and user and operator procedures.
Detect and troubleshoot system operational and functional issues.
Perform performance maintenance routines to ensure continuous system availability
Roles/Responsibilities
- To adhere to quality standards, regulatory requirements and company policies.
- To provide support for on call escalations and doing incident and problem management.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
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