Cybersecurity Operations Manager

6 days ago

pune, India beBeeSecurity Full time

Job Title:Cybersecurity Operations Lead Job Summary:We are seeking a skilled and experienced Cybersecurity Operations Lead to oversee day-to-day cybersecurity operations across multiple technology domains. The successful candidate will be responsible for ensuring smooth delivery, adherence to SLAs, and service quality targets.Key Responsibilities:Lead Day-to-Day Cybersecurity Operations: Manage the execution of cybersecurity operations across multiple technology domains, ensuring seamless delivery and high-quality services.Ensure Adherence to SLAs and Service Quality Targets: Monitor and maintain compliance with Service Level Agreements (SLAs) and service quality targets, driving continuous improvement initiatives.Collaborate with Technology Leads and Teams: Foster strong relationships with technology leads and factory model teams across SOC/SIEM, Email Security, IAM, Cloud, and Network Security.Manage Specialized Tools and Platforms: Oversee the utilization of specialized tools and platforms such as Azure Sentinel, Flare, Cybel Angel, Qualys, Anomali, and MDO.Conduct Daily Stand-Ups and Drive Improvement Initiatives: Facilitate daily stand-ups to maintain operational control, visibility, and alignment, while driving service improvement and automation initiatives to enhance efficiency and reduce manual effort.Provide Strategic Guidance and Support: Act as a trusted advisor to customer leadership, offering recommendations based on best practices and operational insights.Monitor and Manage Incidents, Problems, and Change Requests: Effectively manage incidents, problems, and change requests within defined scope and timelines.Analyze Operational Metrics and KPIs: Analyze operational metrics and KPIs, translating data into actionable insights for stakeholders and clients.Ensure Timely and Accurate Reporting: Provide timely and accurate reporting (weekly, monthly, quarterly) aligned with contractual terms and governance standards.Handle Escalations and Ensure Compliance: Effectively handle escalations, support scope changes, and ensure compliance with audit and governance frameworks.Manage Team Availability and Performance: Manage team availability, shift rosters, and performance dashboards, guiding delivery teams to align with customer expectations. Requirements:12+ Years in Cybersecurity Operations, with at least 3–5 years in a managerial or delivery role.Strong Understanding of Cybersecurity Operations and Service Delivery.Ability to Interpret Operational Data and Drive Performance through Storytelling.Certifications (Preferred): CISSP, CISM, ITIL, PMP.Gravitas and Influencing Skills to engage internal stakeholders and clients effectively.Broad Knowledge Across Cybersecurity Domains; deep technical expertise not required.Excellent Communication and Stakeholder Management Skills.

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