Assistant Manager – Knowledge Management

About AIonOS

Artificial Intelligence on Operating Systems

AIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive restructuring, our AI offerings effortlessly blend with existing enterprise systems, reducing adoption friction while maximising impact.

What sets AIonOS apart is its industry-specific approach, such as sectors like travel, transport, logistics, hospitality, telecom, and healthcare, where AI-driven efficiencies unlock higher revenue and enhanced customer experiences. Our AI-led customer experience (CX) solutions ensure businesses do not just automate but elevate human interactions with personalised, scalable engagement strategies.

Backed by InterGlobe Enterprises and Assago Group, AIonOS brings together world-class AI technology and deep industry expertise to create business solutions that drive measurable outcomes. From optimising pricing strategies to leveraging AI-driven data intelligence for new revenue streams, AIonOS is redefining digital transformation. With reach and a mission to embed AI at the core of enterprises, we are not just building technology—we are enabling the future of business.

Are you ready to lead with AI?

For more information, please visit: https://aionos.io.

Founded by industry veterans Rahul Bhatia and CP Gurnani, our mission is to drive dynamic, responsive, and interconnected business models. InterGlobe, our parent company, employs more than 65,000 professionals across 135+ cities through its various businesses. Since 1989, the group has been building businesses and working with brands to deliver Quality and Value. Over the past three decades, InterGlobe has continued to expand its vision, contribution, and footprint, becoming one of India's foremost conglomerates through innovation and service leadership.

Our Co-Founder, Rahul Bhatia, is an Indian entrepreneur best known as the co-founder of IndiGo Airlines and the Group Managing Director of InterGlobe Enterprises. Bhatia holds a degree in Electrical Engineering from the University of Waterloo, Canada. In 1989, he co-founded InterGlobe, which later expanded into aviation, hospitality, and travel services. Bhatia co-founded IndiGo in 2004, which became India's largest airline.

Our Co-Founder & CEO, C.P. Gurnani, is an Indian business leader, known for his role as the former CEO of Tech Mahindra, an IT services company. He holds a degree in Electrical Engineering and has over three decades of experience in the technology and consulting sectors. Before leading Tech Mahindra, Gurnani held key positions at HCL Technologies and several other prominent companies. Under his leadership, Tech Mahindra expanded significantly, becoming a major player in digital transformation, IT consulting, and business solutions. Gurnani is known for his strategic vision and focus on innovation. His contributions to the tech industry have earned him recognition as a respected business leader.

SOLUTIONS:

• Customer IT Solutions: Delivering exceptional digital transformation through our AI Pod-led services. AIonOS’ core strength lies in addressing the unique challenges enterprises face with precision-engineered AI solutions.
• AI-led products & Platforms: Industry-specific products are the perfect combination of deep industry knowledge and disruptive AI technologies. AIonOS harnesses the power of human intelligence and technology to solve today’s problems and avoid future challenges.
• Data Intelligence Solution: Their data-driven insights offer comprehensive analytics and turn data into a powerful asset, enhancing ROI and powering sustainable growth.
• AI-Led Customer Experience: Their “AI first” vision of Technology augmented by humans; their transformative approach combines cutting-edge technology with deep domain expertise to deliver unparalleled service outcomes.

Assistant Manager – Knowledge Management & LMS

We are seeking a proactive and detail-oriented Assistant Manager – Knowledge Management & LMS to support the design, implementation, and management of knowledge systems and digital learning platforms for our CX division. This role will be central to maintaining a robust knowledge repository, ensuring timely dissemination of updates, and managing the Learning Management System (LMS) to enable effective training delivery across Travel Industry customer experience programs.

The Assistant Manager – Knowledge Management & LMS will collaborate with training leads, content developers, and technology teams to ensure process knowledge is accessible, accurate, and effectively leveraged for employee learning. This position requires strong expertise in knowledge management, LMS administration, content governance, and digital learning solutions.

Key Responsibilities

Knowledge Management

• Maintain and administer centralized knowledge repositories to ensure up-to-date, accurate, and compliant information is available to CX teams
• Partner with Training Leads & Managers to capture, document, and publish updates related to Travel industry processes, regulatory changes, and product rollouts
• Standardize documentation formats, ensuring clarity and ease of access across learning platform
• Drive knowledge audits to identify gaps, redundancies, or outdated content on LMS

Learning Management System (LMS) Administration

• Manage day-to-day LMS operations (user creation, course assignments, learning paths, tracking, and reporting)
• Support training teams in the deployment of e-learning modules, assessments, and knowledge testing programs through LMS
• Monitor LMS performance, liaise with tech team to resolve technical issues
• Generate and share periodic reports on training compliance, completion rates, and learner progress

Content Development & Digital Learning

• Assist in the design and deployment of microlearning, simulation-based, and gamified content for CX teams
• Partner with trainers and content developers to ensure content is aligned with learner needs and business objectives
• Support adaptive learning paths and self-paced e-learning modules within the LMS

Governance & Compliance

• Support audit readiness through accurate documentation, version control, and learning compliance tracking
• Maintain SLAs for publishing updates, resolving LMS issues, and learner support

Stakeholder Collaboration

• Work closely with training, operations, and technology teams to ensure smooth integration of knowledge and LMS with business processes
• Provide periodic dashboards and insights to stakeholders on training and knowledge utilization
• Act as a bridge between training delivery and knowledge systems, ensuring alignment and operational impact

Ideal Candidate Profile

Must-Have

• 2–3 years of experience in knowledge management and LMS administration within BPO CX operations
• Hands-on experience with LMS platform (Moodle ~ Mandatory)
• Familiarity with knowledge management tools (e.g., SharePoint, PowerApps)
• Strong documentation, version control, and content publishing skills
• Strong analytical and reporting skills with proficiency in MS Excel
• Excellent communication and collaboration abilities
• Good understanding of airline/travel industry workflows

Position Details

• Location: Sector 142, Noida | Full-time, on-site
• Reporting To: AVP – Training (CX)
• Travel: Limited (as per project needs, multi-site support if required)
• Working Days: 5 days/week

AIonOS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.