International Inbound Voice process

1 month ago


pune, India eJAmerica Full time

Work Location: Hinjewadi Phase 3 (Both Way Cab Facility)

Role & Responsibilities:

  • Resolve billing issues using query-solving techniques and provide clear, concise information.
  • Manage international inbound customer calls, with a focus on exceptional service and resolving inquiries.
  • Actively listen to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

Required Profile:

  • Minimum 6 months of international voice experience, with a focus on billing.
  • Understanding of recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes.
  • Proven experience in resolving customer billing issues.
  • Strong communication skills with clarity in thought.
  • Ability to handle challenging customer situations and make quick decisions independently.
  • Willing to work in a 24x7 environment, including rotational shifts and 5 days a week.
  • Customer-centric, logical thinker with a spontaneous approach.
  • Ensure timely and professional responses to customer queries.

Perks & Benefits:

  • Cab facility available both ways (within transport radius).
  • Opportunities for growth and development.
  • Loyalty bonus up to ₹20,000.

Interview Process:

  • First Level: UAT/Operations
  • Second Level: Versant Test (minimum score of 60 required).



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