International Inbound Voice process
2 months ago
Work Location : Hinjewadi Phase 3 (Both Way Cab Facility)
Role & Responsibilities :
- Resolve billing issues using query-solving techniques and provide clear, concise information.
- Manage international inbound customer calls, with a focus on exceptional service and resolving inquiries.
- Actively listen to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Required Profile :
- Minimum 6 months of international voice experience , with a focus on billing.
- Understanding of recurring bills, billing cycle changes, due dates, prorated charges, auto-pay, surcharges, service charges, and taxes .
- Proven experience in resolving customer billing issues .
- Strong communication skills with clarity in thought.
- Ability to handle challenging customer situations and make quick decisions independently.
- Willing to work in a 24x7 environment , including rotational shifts and 5 days a week.
- Customer-centric, logical thinker with a spontaneous approach.
- Ensure timely and professional responses to customer queries.
Perks & Benefits :
- Cab facility available both ways (within transport radius).
- Opportunities for growth and development .
- Loyalty bonus up to ₹20,000.
Interview Process :
- First Level: UAT/Operations
- Second Level: Versant Test (minimum score of 60 required).
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