Chief Operations Officer

Project Manager Job DescriptionThe Project Manager will be responsible for managing and optimizing various platforms to support institutional operations and student success.Key responsibilities include managing platform integrations using APIs, webhooks, and middleware, with a strong focus on interoperability standards such as LTI, OneRoster, and Ed-Fi.The lead will also coordinate system downtimes and oversee robust backup and disaster recovery processes.Strong technical expertise, data awareness, familiarity with AI-based workflow automation tools, and cross-functional collaboration are essential for delivering scalable, user-centered solutions.Achieve tangible results by establishing benchmarks and learning goals, developing structures that link campaign performance to business results, CLV, retention.Advance personalization with ML/AI by developing or partnering on models (propensity, churn, next-best action, send-time/content optimization, uplift modeling) and integrating them into CRM decisioning and orchestration.Lead experimentation at scale by building and running A/B and multivariate tests; applying sound statistical methods (power analysis, capping, sequential testing, causal inference) to produce trustworthy results.Develop robust analytics by using SQL/Python for data modeling and reproducible pipelines; composing self-serve datasets and dashboards to accelerate decision-making.Optimize channel strategy by evaluating email, push, in-app, onsite, and lifecycle programs; recommending frequency, targeting, and creative strategies grounded in data.Tell the story by translating complex analysis into clear, actionable recommendations for senior collaborators; influencing roadmaps and CRM evolution.Improve the craft by guiding analysts, advocating for guidelines in documentation, code review, and experimentation hygiene; promoting an inclusive, growth-focused culture.Safeguard data use by partnering with Legal/Privacy to ensure compliance (e.g., GDPR), guardrails, and responsible AI practices.Qualifications and SkillsHands-on CRM analytics experience delivering impact in a consumer or marketplace context.Machine-learning & AI experience applied to CRM/personalization (e.g., propensity, churn, LTV/CLV modeling, recommendation/next-best action, uplift).Experimentation & statistics expertise, including test building, sample sizing, variance reduction, and causal inference.SQL and Python proficiency for data wrangling, modeling, and automation; familiarity with data warehouses and version control.Dashboarding & data visualization skills (Tableau preferred) to build clear, credible self-serve insights.Business sense proven through translating insights into strategies that yield measurable outcomes.Communication & collaborator leadership across Marketing, Product, and Engineering; ability to influence at executive level.Bachelor's degree in Information Systems, Computer Science, Education Technology, or a related field (Master's preferred).Minimum 15+ years of experience in EdTech systems administration or CRM management.Proven track record in platform integration, data governance, and cross-functional collaboration.Certifications in CRM platforms (e.g., Salesforce Administrator) or EdTech tools are a plus.Core Platform ProficiencyProficiency in CRM platforms such as Salesforce, Meritto or Zoho.Familiarity with Learning Management Systems (D2L Brightspace, Moodle, Canvas).Working knowledge of Student Information Systems (SIS) like Digii, Banner, PowerSchool, or Jenzabar.UI/UX ToolsBasic HTML/CSS for interface tweaks, knowledge of layout builders.Scripting/Programming - Languages like JavaScript, Python, or platform-specific scripting (e.g., Apex for Salesforce).Database & Data ModellingUnderstanding data structures, schemas, and relationships within the system.System Integration & DevelopmentExperience integrating tools/platforms via APIs, webhooks, and middleware solutions.Hands-on experience in system configuration, workflow automation, and process optimization.Basic to intermediate understanding of:SQL for data querying and reporting.API development and integration.SSO (Single Sign-On) protocols (e.g., SAML, OAuth2).Data interoperability standards (e.g., IMS Global, Ed-Fi).LTI (Learning Tools Interoperability): Connects LMSs with third-party tools/content.OneRoster: Standardizes the exchange of class rosters, grades, and assignments between SIS and LMS.QTI (Question and Test Interoperability): Standard for digital assessments.Data & PrivacyStrong grasp of data protection laws (e.g., FERPA, GDPR, HIPAA if applicable).Understanding of user privacy standards and access control best practices.AI-Driven Automation & Workflow IntelligenceFamiliarity with AI-based workflow automation tools (e.g., Salesforce Einstein Automate, Power Automate with AI Builder).Experience integrating AI chatbots or virtual assistants for support workflows (e.g., Freshdesk or Salesforce bots).Ability to design or configure predictive workflows that optimize user onboarding, engagement, or communication triggers.Project & Stakeholder ManagementProven ability in project management, preferably using tools like JIRA, Asana, or Monday.com.Strong stakeholder engagement and cross-functional communication skills.Experience translating business needs into technical solutions.