Senior Unified Contact Centre Lead

2 weeks ago

bangalore, India beBeeLeadership Full time

Project Manager Job DescriptionWe have an immediate opportunity for a Project Manager role. If you're interested, please send your CV to us.Duration: 6 monthsLocation: Hybrid - BangaloreYears of experience: 11 - 14 yrsJob Responsibilities:Job OverviewThe Project Manager is responsible for managing projects related to unified contact centres within business units. The incumbent will lead the Unified Contact Centre project and ensure deliverables align with business requirements and budgets (minimize risk and optimize delivery).Manage projects for lines of businesses.Monitor the development and implementation of project plans, including design, testing, and implementation of all business requirements.Ensure Project Management Framework is followed, and all required artefacts are submitted at each stage of the project.Coordinate with the project team and other stakeholders to ensure necessary approvals are obtained for smooth project delivery.Provide accurate reporting to senior leadership teams and governance forums on project status.Required Skills and QualificationsTo be successful in this role, you will need:A Master's degree with at least 12 years of experience in banking industry with project management certification (e.g., PMP) or equivalent practical experience.Previous experience working in Microsoft solutions or any project related to building customer contact centres.The ability to establish and maintain strong working relationships with stakeholders across the organization.BenefitsThis role offers:An exciting opportunity to work in a fast-paced, dynamic environment where time to market is critical.The chance to make quick decisions on risks associated with projects/programs.OthersPlease include the following details with your CV:Expected salaryVisa/ Work PermitNotice PeriodCurrent Location

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