L2 Support Analyst

1 week ago

tamil nadu, India PubAdX Full time

Role: L2 Support Analyst

Experience : 5 – 10 Years

Gender : Male/Female

Duties and Responsibilities:
As part of the team, you will:
·       As a L2/L1 application support specialist having experience in Windows/Linux, SQL, UNIX, Scripts, python & Node JS (Code understanding/debugging/Development)
·       Open to work under 24*7 model and other holidays as required by the business
·       Good to have the ability to identity the front end/back end issues
·       Respond to customer inquiries and assist in troubleshooting and resolving challenges
·       Prioritizing the workload of the Application Support team
·       Able to work on Metrics and Reports
·       Managing the Issue Management Process and Reviewing potential areas for service improvement
·       Providing technical leadership and input on application/infrastructure gaps and potential issue areas
·       Need to be involved in automation and process improvement related tasks
·       Interacting with internal teams and external 3rd party vendors to troubleshoot and resolve CS/Application issues
·       Designing metrics for reporting and guiding the L1/L2 teams to create SOP for new processes.
·       Maintaining application monitoring and review
·       Ideal candidate should have understanding on incident, request and problem management process
·       E-commerce experience and experience with any BI tool is added advantage

Qualification & Skills:
·       5+ years of experience in Production support
·       Bachelors / Master’s Degree in Computer Science or related field in a reputed institution
·       Hands-on/code debugging experience in Node JS and Python
·       Database: SQL, Oracle
·       OS: UNIX, Windows
·       Experience in debugging through logs
·       Tools: BI, Grafana, Kibana, Dynatrace, Splunk etc.,

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