RWS Group | Security Sales Support Analyst
2 weeks ago
Job Purpose:
We are seeking an Security Sales Support Analyst. This role is within the RWS Security Governance, Risk and Compliance function. The primary purpose of the role is to handle all customer related security requests and to priorities and coordinate the responses to the requests.
About Group Technology
Group Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Group Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Group Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Group Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.
Key Responsibilities
- Act as the central point of contact for all customer related security requests. You will log the requests and then work with the requestor to obtain any additional contextual information required to handle the request
- Establish rapport and a relationship with teams across the organization to build upon and manage a central repository of security related information, and condense this information into a client-facing format
- Conduct an initial analysis of the request to determine the response priority and the likely complexity of requests
- Complete as much of the request prior to coordination utilizing the RWS knowledge database for assistance
- Determine which specialist groups are required to provide input and coordinate the hand off to these groups having first provided the appropriate contextual briefing. Manage and collate the response to ensure a timely delivery to the customer
- Responses include engaging with specific security questions and reviewing detailed security terms in customer and supplier contracts
- Managing escalations of situations which fall outside defined parameters
- Support / run the weekly customer engagement meeting
- Provide regular reporting on sales engagement activity
- Report to the Security Governance, Risk and Compliance Manager
Skills & Experience
- Min 3yrs. Of experience required
- Strong interest in IT and a desire to develop into the area of Information Security
- Naturally organized and methodical person who can follow and enhance a structured process
- Ability to establish relationships easily but can be politely assertive when required
- Hold a university degree and are highly proficient in English language.
- Knowledge of security frameworks such as ISO 27001, NIST and HITRUST are desirable
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