Livspace | Business Manager
1 day ago
As the Business Manager - Sales & Design , you will play a crucial role in managing and supporting our partners (Franchise Owners) and their teams in the sales, design, and operational processes. Your focus will be to ensure seamless communication, high conversion rates in the sales funnel, and the efficient execution of design and operational tasks across multiple stores. This is a key leadership role where you will mentor teams, oversee project execution, and work closely with business partners to achieve the highest standards of customer satisfaction and operational excellence.
Key Responsibilities:
- Sales Funnel Management: Assist franchise partners in managing the sales funnel to achieve higher conversion rates and ensure a steady flow of business opportunities.
- Project Design Management: Oversee the design of 12-15 projects every month, ensuring that they meet the brand's standards for quality, creativity, and client satisfaction.
- Team Performance Management: Supervise the work output of the partner teams across 5 stores, ensuring they are aligned with company goals and standards.
- Hiring & Talent Development: Assist partners in hiring talented Interior Designers (IDs) by conducting technical interviews and providing support in the recruitment process.
- Training & Development: Conduct training sessions for designers to improve their skills and ensure consistent, predictable sales and design output.
- Customer Experience & Relationship Management: Ensure an exceptional customer experience throughout the project lifecycle by managing client relationships and addressing concerns proactively.
- Collaboration & Market Feedback: Work closely with category teams and other cross-functional teams to gather market feedback and suggest improvements based on client needs and industry trends.
- Site Delivery & Performance Management: Oversee the design and site delivery teams to ensure timely and high-quality project execution. Monitor performance and resolve any issues related to project delivery.
- Vendor & Partner Coordination: Guide and manage communication with vendors and business partners throughout the project lifecycle to ensure smooth project delivery.
External Skills and Expertise:
- Educational Qualifications: Degree in Architecture or Interior Design with post-graduation in Project Management or Construction Management from a Tier I institute (preferred).
- Experience: Minimum 5 years of experience in the building construction or interior fit-out industry, with a strong background in project management and design.
- Industry Knowledge: In-depth knowledge of individual trades and subcontractors relevant to interior fit-outs, including experience in managing complex projects across multiple teams.
- Tech-Savvy: Proficient in adopting and implementing digital tools and technology solutions to enhance operational efficiency and communication across teams.
- Work Environment: Comfortable working in a fast-paced, dynamic environment, managing multiple projects and ensuring high standards of quality without compromising on customer satisfaction.
- Problem-Solving: Ability to work independently, manage pressure, and solve complex issues related to design, operations, and customer expectations.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for career growth and professional development.
- Competitive salary and benefits.
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