Chief Operations Specialist

1 week ago

anand, India beBeeTechnicalOperations Full time

Job Summary:We are seeking a highly skilled and experienced technical operations professional to oversee and guide a team of technical professionals in a dynamic, 24x7 production environment. The ideal candidate will have a strong background in Linux system administration, incident management, production deployments, and cross-functional coordination.Key Responsibilities:Lead and mentor a team of technical operations engineers.Guide the team in handling critical situations and high-severity incidents.Manage and resolve L2/L3 technical issues, ensuring minimal downtime and quick resolution.Handle customer escalations and coordinate with internal stakeholders for timely resolution.Escalate critical issues through the appropriate hierarchical channels.Collaborate with cross-functional teams including development, QA, and infrastructure.Monitor systems using industry-standard tools and respond to alerts proactively.Guide the team in performing production deployments, patching, and release management.Maintain and troubleshoot On-premise server infrastructure.Ensure adherence to operational processes and documentation standards.Required Skills & Qualifications:8–12 years of experience in technical operations or system administration.Proven experience in leading and managing technical teams.Strong Linux administration skills (command-line, scripting, troubleshooting).Solid understanding of networking fundamentals (beyond basic level).Hands-on experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus, etc.).Experience in incident management and root cause analysis.Familiarity with ITIL processes and escalation management.Experience in production deployment and release management.Working knowledge of Hadoop and distributed systems.Basic knowledge of Docker and Ansible.Preferred Qualifications:Certifications in Linux (RHCE, LFCS), Networking (CCNA), or ITIL.Experience with cloud platforms (AWS, Azure, GCP) is a plus.

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