Ticketmaster | Security Engineer | gurugram

3 days ago

gurugram, India Ticketmaster Full time

Title: Security Engineer

Years of Experience: 3-5 Years


Role and Responsibilities:

  • Provide 1st line support for all Ticketmaster alerts and queries.
  • Perform on-call duty as part of a global team monitoring the availability and performance of the ticketing systems and APIs used by third-party services, as well as the various internal services and systems on which these interfaces depend.
  • Resolve advanced issues and provide advanced troubleshooting for escalations.
  • Provide Subject Matter Expertise to cross-functional teams on threat issues, including strategy, issue troubleshooting, and product & tool requirements.
  • Drive continuous improvements to our products, tools, configurations, APIs and processes by sharing learnings, constructive feedback, and design input with internal technical teams and integrators.
  • Independently learn new technologies and master Ticketmaster ticketing platforms products and services to provide 'full stack' diagnostics to help determine the root cause of issues, and where appropriate help our integrators through their issues.
  • Ensure runbooks, resolution responses, internal processes and integration documentation are up to date and of a high standard suitable for internal stakeholder usage.
  • Work on automation to reduce toil.


Required Skills:

  • Experience with bot protection and blocking systems.
  • Experience with any CDN.
  • Experience with WAF.
  • Troubleshooting skills ranging from diagnosing low-level request issues to large scale issues with correlating data between various third-party partners and in-house systems
  • Understanding in Python for operations scripts and text processing.
  • Working knowledge of HTTP protocol and basic web systems, and logging mechanism experience such as Splunk and Kibana/ELK stack.
  • Experience working with a (flexible) 24/7 shift-based team.
  • Strong English language communication skills and the ability to collaborate closely with remote team members.
  • Ability to work with autonomy while ensuring that new knowledge is shared with technology teams.

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