Technical Support Engineer

7 hours ago

bangalore, India Check Point Software Full time

We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point.

If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you This role requires a proactive and customer-focused approach, ensuring continuous improvement and high-quality technical support.


Major Responsibilities

  • Take full ownership of technical issues for Harmony SASE customers, including troubleshooting, root cause analysis, resolution, and communication.
  • Lead internal escalations, working closely with Customer Success, Sales, and R&D teams.
  • Debug software-related issues, including analyzing logs, troubleshooting deployments, and working with R&D to resolve complex technical problems.
  • Utilize scripting (Python/Bash) to automate troubleshooting, log analysis, and improve operational efficiency.
  • Work with Linux, networking, VPNs, and cloud environments to support customers effectively.
  • Create internal knowledge base (KB) articles to enhance troubleshooting efficiency and knowledge sharing.
  • Provide product feedback and technical insights to internal teams.
  • Mentor and support junior engineers, fostering their technical growth and enhancing team collaboration.
  • Manage support-related projects, including training programs and release readiness initiatives.


Desired Background

  • 5+ years of experience in B2B SaaS technical support at a Tier 3 level (or a similar role) for international customers – must
  • Strong expertise in network protocols, VPNs, and troubleshooting – must
  • Experience with software debugging, log analysis, and scripting (Python/Bash) – must
  • Excellent communication skills and ability to work in a fast-paced, team-oriented environment – must
  • Experience with Linux, SaaS environments, cloud environments, and networking technologies – strong advantage
  • Familiarity with IPsec protocols, VPN tunnels, Wireshark, and BGP – advantage
  • Highly customer-oriented, with a focus on customer satisfaction beyond just technical resolution
  • Self-motivated and capable of quickly learning new technologies
  • Ability to multi-task and work independently under pressure

  • Technical Support Engineer

    1 day ago

    Bangalore, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    33 minutes ago

    Bangalore, India Wayground (formerly Quizizz) Full time

    Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....

  • Technical Support Engineer

    1 day ago

    Bangalore, India Fortinet Full time

    Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...

  • Technical Support Engineer

    8 hours ago

    bangalore, India Fortinet Full time

    Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...

  • Technical Support Engineer

    30 minutes ago

    Bangalore, India Fortinet Full time

    Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...

  • Technical Support Engineer

    6 hours ago

    bangalore, India AVI-SPL Full time

    Job Summary: The AVI-SPL Onsite Technical Support Engineer role will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. The Technical Support engineer role is to provide...

  • Technical Support Engineer

    1 day ago

    Bangalore, India Check Point Software Full time

    We are looking for a Tier 3 Support Engineer to join our global Harmony SASE support team at Check Point . If you have a passion for problem-solving, technical excellence, and ownership of complex technical issues, we want to hear from you! This role requires a proactive and customer-focused approach, ensuring continuous improvement and...

  • Senior Technical Support Engineer

    3 hours ago

    Bangalore, India ABB Full time

    At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: Operations...

  • Senior Technical Support Engineer

    8 hours ago

    bangalore, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Senior Technical Support Engineer

    35 minutes ago

    Bangalore, India Palo Alto Networks Full time

    Our Mission At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re...