Technical Support Engineer
3 weeks ago
Wayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.
With a commitment to fostering active learning, and taking Wayground to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Wayground is the right place for you.
What you'll do...
- Troubleshoot, triage, and qualify technical cases before escalating to Engineering by assessing severity, business impact, and required expertise, and systematically organizing issues for efficient resolution.
- Lead root cause investigations by gathering comprehensive diagnostics, obtaining relevant logs, and replicating reported bugs to ensure thorough analysis.
- Communicate clearly and proactively with both technical teams and customers, including joining calls with Customers, Engineering, and Product as needed to ensure full context and set accurate expectations.
- Identify repeatable manual processes in support and collaborate on developing scripts, self-serve tools, and streamlined workflows to reduce bugs ticket volume and improve resolution times.
- Create and maintain robust knowledge bases, troubleshooting guides, and FAQs for both internal and external audiences.
- Work closely with Product and Engineering teams to address recurring technical issues, driving systemic and long-term fixes to improve the overall product experience.
Who you are...
- · You must have at least 2+ years of experience in technical support or product support for SaaS, web, or mobile applications.
- Experience triaging, qualifying, and resolving technical issues within a support or engineering environment. Strong API debugging, Deep tech troubleshooting & backend logic understanding.
- Excellent written and verbal communication skills, capable of explaining technical issues to both technical and non-technical stakeholders.
- Comfortable participating in calls with customers, engineering, and product teams to clarify complex scenarios and set expectations.
- Experience in creating high quality documentation, troubleshooting guides, and FAQs for both internal and customer-facing purposes
- You have prior experience/exposure to QA, automation & Scripting
-
Technical support engineer
2 weeks ago
Bangalore, India Wayground Full timeWayground (formerly Quizizz) is one of the fastest-growing Ed Tech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U. S....
-
Technical Support Engineer
19 hours ago
bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical support engineer
2 weeks ago
Bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
1 day ago
Bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
3 weeks ago
Bangalore, India Fortinet Full timeFortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our...
-
Technical Support Engineer
1 week ago
Bangalore, India OptimusPrime Securities and Research LLP Full timeAbout Us OptimusPrime Research is a quantitative and high-frequency trading (HFT) firm. We build ultra-low latency trading systems in C++ and Python and operate across multiple global venues, including colocated environments at exchanges . Our trading edge depends on a world-class infrastructure that is fast, secure, and highly reliable . We are...
-
Technical Support Engineer
2 weeks ago
bangalore district, India Wayground (formerly Quizizz) Full timeWayground (formerly Quizizz) is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 75 million people every month in over 180 countries, including 90% of U.S....
-
Technical Support Engineer
2 weeks ago
Bangalore, Karnataka, India Genetec Full timeYour team s dynamic The role of the Technical Support Engineer India is to provide quality and professional post-sales services to our customers via email phone text chat or on-site support The Technical Support Engineer is based in Mumbai or Bangalore India and will report to the Customer Experience Team Lead India What your day will look like ...
-
Technical support engineer ii
2 weeks ago
Bangalore, India Zeta Full timeAbout Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending,...
-
Technical Support Engineering
2 days ago
Bangalore, Karnataka, India Microsoft Full timeWith more than 45 000 employees and partners worldwide the Customer Experience and Success CE S organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft s products and services ignited by our people and culture We drive cross-company alignment and execution ensuring...
