Service Delivery Manager
5 days ago
Job Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing AMS or Managed Services engagements.Domain KnowledgeExperience in Insurance / Financial Services preferred, ideally with exposure to Guidewire or similar core insurance platforms.Service ManagementStrong knowledge of ITIL v4 processes (Incident, Problem, Change, Release, Configuration).Delivery GovernanceExperience running governance cadence – Weekly/Monthly reviews, SLA dashboards, KPI tracking, and client reporting.LeadershipProven ability to manage multi-location teams (onshore/offshore) of 20–40 members.Stakeholder ManagementStrong communication and presentation skills; experience interfacing with client directors and senior leadership.Analytical & Reporting SkillsProficient in Excel / Power BI / ServiceNow / JIRA reporting for SLA dashboards and KPI trend analysis.Transition ManagementExperience handling transition-in, KT, and steady-state setup for new AMS programs.Financial AcumenUnderstanding of SOW, rate cards, budgets, and invoicing under managed services contracts.Preferred / Desirable SkillsExposure to Guidewire suite (PolicyCenter, ClaimCenter, BillingCenter) or other enterprise applications.Experience with DevOps and Cloud-based operations (AWS, Azure).Familiarity with automation tools (Ansible, ServiceNow Orchestration, UiPath, etc.) for AMS operations.Knowledge of Shift-Left, SRE, and Agile-based AMS models.ITIL Foundation or PMP / Prince2 certification (preferred).Responsibilities Following are the day-to-day work activities: Service Delivery & OperationsOversee daily delivery of Application Support & Maintenance (L1–L3) services across agreed applications (e.g., Guidewire PolicyCenter, ClaimCenter, Informatica, Jutro, Mulesoft Integrations).Ensure all SLAs and KPIs are met for incidents, service requests.Maintain clear incident escalation paths and ensure timely resolution of critical (P1/P2) issues.Manage change, release, and deployment activities in coordination with DevOps and release teams.Drive root cause analysis (RCA) and ensure preventive measures are implemented.Client & Stakeholder ManagementAct as the single point of contact (SPOC) for client delivery escalations.Conduct weekly and monthly governance meetings with client stakeholders.Present service performance dashboards, SLA reports, and improvement plans.Build and maintain strong relationships with client business, IT, and vendor teams.Governance & ReportingLead governance framework – Weekly Ops Review, Monthly Steering Committee.Track and report KPIs, SLA adherence, open actions, and financial performance.Maintain risk and issue registers, and ensure proactive mitigation.Resource & Financial ManagementManage AMS team capacity, utilization, and skill mix.Forecast and plan resourcing needs aligned with demand fluctuations.Monitor financial performance – effort burn, billing, cost optimization, and margin targets.Continuous Improvement & TransformationIdentify and implement automation, shift-left, and process optimization opportunities.Drive Service Improvement Plans (SIPs) and track measurable benefits.Promote knowledge management, standard runbooks, and reusable assets.Support transition-in and transition-out activities during engagement lifecycle.
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Service Delivery Manager
1 week ago
tamil nadu, India TECEZE Full timeService Delivery Manager – ITSM (ServiceNow)Position OverviewThe Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services via the ServiceNow ITSM platform, ensuring that all incidents, service requests, problems, and changes are handled effectively and within defined Service Level Agreements (SLAs).The SDM will be responsible for...
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Service Delivery Manager
7 days ago
tamil nadu, India TECEZE Full timeService Delivery Manager – ITSM (ServiceNow) Position Overview The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services via the ServiceNow ITSM platform , ensuring that all incidents, service requests, problems, and changes are handled effectively and within defined Service Level Agreements (SLAs) . The SDM will be responsible...
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Service Delivery Manager
1 week ago
Chennai, Tamil Nadu, India, Tamil Nadu TECEZE Full timeService Delivery Manager – ITSM (ServiceNow)Position OverviewThe Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services via the ServiceNow ITSM platform, ensuring that all incidents, service requests, problems, and changes are handled effectively and within defined Service Level Agreements (SLAs).The SDM will be responsible for...
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Service Delivery Coordinator
1 week ago
tamil nadu, India TECEZE Full timeJob Title: Service Delivery Coordinator – IT InfrastructureLocation: Chennai / Bangalore / PuneShift: 5:00 PM IST – 5:00 AM IST (US Time Zone Support)Department: Service Delivery / OperationsReports To: Service Delivery Manager / Program ManagerAbout TECEZETECEZE is a global Managed Services and IT Solutions provider, delivering end-to-end technology...
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Service Delivery Manager
3 weeks ago
Coimbatore, Tamil Nadu, India, Tamil Nadu ValueMomentum Full timeJob Title: Service Delivery Manager – Application Managed Services Primary skills: #Guidewire, #P&C Insurance, #PolicyCenter, #ClaimCenter, #AMSLocation: Coimbatore Mode of work: Work from Office Experience: 8-10 Years Requirements Required Skills & ExperienceCategoryRequirementsExperience8–10 years overall IT experience, with at least 5+ years managing...
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Service Delivery Project Manager
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Inspirisys Solutions Limited Full timeA Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coordinating with various teams, and ensuring that services are delivered efficiently and effectively. Here are some key responsibilities and...
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Senior Service Delivery Manager
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Mastek Full timeSenior Delivery Lead / Offshore Account PartnerLocation: Chennai or BangaloreExperience: 15–20 yearsRole OverviewWe are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring timely,...
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Senior Service Delivery Manager
3 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Zensar Technologies Full timeWhat's this role about?We are looking for a Service Delivery Manager to lead Product Sustenance / Application Management Services using an AI-first Next Gen AMS model, integrating SRE and KTLO practices. The role focuses on delivering stable operations, Application support services (L2, L3 and Minor Enhancements) driving automation, and transformation by...
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IT Service Delivery Administrator
2 days ago
Chennai, Tamil Nadu, India Chart Industries Full time**IT Service Delivery Administrator** **Chennai, IND** IT Service Delivery Administrator **Location**: Chennai, Tamil Nadu, India, 600077 **Company**: Chart Industries **_ Ensuring Chart’s Success _** **_ What Will You Do?_** - To manage global service desk calls by following structured processes, maintaining case records, liaising with relevant...
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Assessment Service Delivery
2 weeks ago
Chennai, Tamil Nadu, India Larsen & Toubro Full timeAssessment Service Delivery LNT/ASD/1281513 EdutechChennai - Posted On - 04 Feb 2025 - End Date - 03 Aug 2025 - Required Experience - 2 - 4 Years **Skills**: Knowledge & Posting Location SERVICE DELIVERY ASSESSMENT TEAM BUILDING VENDOR MANAGEMENT PROJECT MANAGEMENT Minimum Qualification BACHELOR OF TECHNOLOGY HONORS (BTECH HONS) **Job...
