Customer Relationship Management Executive
2 weeks ago
Roles and Responsibilities
- Development and optimization of Service and Support processes and activities; developing documenting the procedures, tools, applications, systems and internal processes related to the after Sales Support activities.
- Coordinating the entire activity of the after Sales Support (Service & Support area) and an active involvement in the process, that determined each member of the team to better understand the marketing and sales improvement procedures of the company.
- Obtaining signed contracts from all new customers regarding after sales services.
- Agreeing price and other contract terms with clients. Ensuring that contracts are following the same or not, minimizing commercial risk to the company and achieving required profit margins.
- Coordinating and organizing different direct and indirect customer care structures, business relationships with clients, cooperation with related departments.
- Supervising the sales collections based on the agreement schedule.
- Allot to works and monitor the same of post sales executives.
- Maintain the marketing promotion gifts issue register and monthly stock reconciliation statement
- Interact with marketing and sales promotion team and project execution team for solving customer related issues.
- Generating and sharing the monthly collections and sales reports.
- Appointment process of channel partners and monitoring the same.
- Processing the MORS documents and its approval.
- Verification of the norms of promoters and recommended to the management to pay their incentives.
Authorities:
- Authority to acknowledge the collections received.
- Custodian of the marketing promotion gifts.
- Custodian of all projects post sales records both hard and soft copies.
- Authority to execute the agreements with customers.
- Authority to reconcile all the projects sales data.
- Authority to collect/seek information of the projects from post sales executives.
General requirements
- Should have thorough knowledge on all marketing and sales activities.
- Thorough knowledge on executing the customer agreements and process the registrations.
- Acquire knowledge on investors, channel partners, agent’s and their activities.
- Regular interactions required with customers on different issues until the handed over of the flats to the customers.
- Follow the work ethics and discipline.
- Maintain company confidentiality.
- Adhering to their respective rules and regulations.
- Acquire knowledge on ISO 9001:2015 documents and quality standards in relation to the post sales and sales and marketing process.
- Should have thorough knowledge on various software systems in relation to the sales and post sales activities.
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