IT Service Delivery Specialist

17 hours ago


ajmer, India beBeeTechnical Full time

Job Title: Information Technology Service DeskThe ideal candidate will be the primary point of contact for end-users via phone, chat, and self-service tickets. They will qualify and open tickets for remediation of events, triage them to respective teams, and follow up until closure.Key Responsibilities:Effectively manage a variety of technically complicated tasks.Understand basic hardware, accessories, devices, and peripherals.Be flexible for rotational shifts.Detailed Requirements:Able to understand email flow issues internal & external.End-user support, OS troubleshooting, and support, basic software troubleshooting and support (MS Office, Messengers, Outlook, etc.).Demonstrate high-level customer relationship skills which include email etiquette.Good communication skills, follow-up skills, willingness to work in rotational shifts.



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