Software Solutions Specialist
2 weeks ago
Job Title:Enterprise Application Support ExpertWe are seeking a highly skilled Enterprise Application Support Expert to provide first-call resolution support for hosted eDiscovery applications and infrastructure services. This individual will work collaboratively with cross-functional teams to ensure seamless delivery of technical solutions.The ideal candidate would have expertise in monitoring servers and storage resources supporting applications and IaaS services, as well as experience in resolving complex technical issues. Strong problem-solving skills, excellent communication skills, and the ability to work under minimal supervision are essential for this role.Responsibilities:Provide first-call resolution support for hosted eDiscovery applications including Relativity, Brainspace, 4iG, and supporting infrastructure resources.Collaborate with engineers to resolve complex technical issues and implement effective solutions.Monitor performance and availability of hosted eDiscovery applications and supporting infrastructure.Provision new databases, user accounts, access requests, expand storage resources, and fulfill other customer requests as needed following documented procedures.Assist customers with migrating workspaces and databases from 3rd party environments into hosted application instances following established processes. Assist with conversions of data from different eDiscovery platforms.Assist with partner or customer onboarding as required.Installation of software on servers or virtual desktop environments as required following standard processes and procedures.Create and maintain comprehensive documentation such as FAQs, Knowledge Base articles, troubleshooting guides, and SOPs.Adapt to various assigned duties in evolving technology scenarios.Requirements:Certifications: CompTia A+, Microsoft or equivalent experience.Education: Bachelor's degree in IT, or equivalent experience in a related field.Experience: Minimum of 3 years in IT or eDiscovery.Technical Skills:Working knowledge of web-based applicationsWorking knowledge of Microsoft SQL or relational databases.Working knowledge of SQL and PowerShell scripting.Working knowledge of major server operating systems including Windows Server editions and Linux distributions.Working knowledge of Relativity, Brainspace, Reveal, NUIX, LAW (Any of the above)Preferred Requirements:Certifications: ITIL v3 or ITIL v4 Foundations certification. Relativity Certified Administrator.Application Support: Proficiency with common eDiscovery applications such as Relativity, Brainspace, Reveal, NUIX, LAW.Benefits:Prominent job roles in cutting-edge tech companiesCompetitive salary and bonus structureOngoing professional development opportunitiesAward-winning culture that supports diversity and inclusivityOthers:Occasionally working evenings or weekends as required for scheduled or emergency maintenance.Ability to collaborate with other teams across multiple time zones and geographies.Practical understanding of information technology concepts, protocols, industry best practices and ITIL processes.Excellent problem-solving skills with a keen attention to detailAbility to work under minimal supervision and under your own initiative.
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