Technical Support Specialist
2 days ago
Job Title:Customer Service Representative - Tech Support SpecialistJob Description:The Customer Service Representative - Tech Support Specialist is responsible for interacting with customers on a daily basis to provide technical support for software applications over various communication channels.Utilizing creative problem-solving skills to deliver product support and assist customers with complex issues, the representative will manage their progress toward results and document customer communications throughout the life-cycle of a reported issue.This role requires strong interpersonal service skills, driving efficiency and results to achieve high customer satisfaction.Key responsibilities include providing knowledgeable technical and functional assistance to external customers in a prompt and courteous manner, documenting interactions with customers via cases, and attending training classes to develop and enhance knowledge and skills.The ideal candidate will have excellent English proficiency in verbal and written communications, as well as previous experience in a US customer service environment, preferably in the healthcare industry.Essential Duties & Responsibilities:Provide timely and effective technical support to customers via phone, email, or live chat.Document all customer interactions and communications in a professional and accurate manner.Develop and maintain strong relationships with customers through effective communication and problem-solving skills.Stay up-to-date with new technologies and products by attending training sessions and participating in ongoing education.Collaborate with team members to resolve complex customer issues and improve overall customer satisfaction.Continuously evaluate and improve processes to ensure efficient and effective customer support.Qualifications:A bachelor's degree or equivalent work experience in customer service or a related field is required. Previous experience in a US customer service environment, preferably in the healthcare industry, is preferred.Benefits:Competitive salary and benefits package.Opportunities for career growth and advancement.Professional development and training opportunities.A dynamic and supportive work environment.As a valued member of our team, you will be part of a collaborative and innovative organization that values diversity, equity, and inclusion.This role requires sitting and regular typing on a keyboard for extended periods, as well as observing computer screens and engaging in conversations with colleagues and customers.The ability to listen and speak clearly is essential for this role.
-
Technical Support Specialist
1 week ago
bangalore, India beBeeHelp Full timeTechnical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance to users via various communication channels, including phone, email, chat, and ticketing systems.Key Responsibilities:Provide prompt and effective technical...
-
Technical Support Specialist
2 weeks ago
bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.Job DescriptionAs a...
-
Technical Support Specialist
6 days ago
bangalore, India beBeeCybersecurity Full timeTechnical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our cross-functional team, you will be responsible for providing technical support and training to internal teams.Key Responsibilities:Provide technical support to internal teams through ad-hoc Q&A sessions and structured...
-
Technical Support Specialist
2 weeks ago
Bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a...
-
Technical Support Specialist
1 week ago
bangalore, India Red Oak Technologies Full timeSince 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources. Job Description As a...
-
Technical Support Specialist
3 days ago
bangalore, India beBeeTechnical Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide top-notch technical support to internal and external customers, troubleshoot complex issues, and collaborate with the Engineering department to resolve technical problems.Provide timely and accurate customer feedback, communicate...
-
Technical Support Specialist
3 weeks ago
Bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
2 weeks ago
Bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
6 days ago
bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
-
Technical Support Specialist
2 weeks ago
bangalore, India Kinco Automation Full timeAbout the Company: Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions,...
