Vacation Rental Reservation Expert

5 days ago

Jamnagar, India beBeeReservation Full time

Job Role:We are seeking a highly skilled Reservation Specialist with exceptional spoken English and strong communication skills to support our business.This is a remote position based in India requiring dedication to delivering outstanding guest experiences.The ideal candidate will have a proactive, customer-focused approach and be able to engage confidently with guests.Key Responsibilities:Process refund requests and resolve billing discrepancies in accordance with our policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with our policies and procedures.Perform additional related duties as required.Essential Skills and Qualifications:Fluent spoken English with clear voice and strong accent familiarity.Strong communication and interpersonal skills.Experience using reservation software and property management tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Competitive Benefits:A competitive salary package.A dynamic and supportive work environment.Ongoing training and professional development opportunities.Additional Information:We are an equal opportunities employer.Applicants must have the right to work in India.

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