AVP Order to Cash

1 month ago

gurugram, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering

outcomes that shape the future. Our 125,000+ people across 30+ countries are driven

by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients. Powered by our purpose - the relentless pursuit of a world that works better for

people - we serve and transform leading enterprises, including the Fortune Global 500,

with our deep business and industry knowledge, digital operations services, and

expertise in data, technology, and AI.


Inviting applications for the role of Assistant Vice President - Order to Cash

In this role, you will be responsible for OTC Ops and Transformation E2E.

Need to focus on continuous process improvement and adaptive to change

Develop & manage effective working relationships in the organization and actively liaise

with all Key Stakeholders

Develop and document business processes and accounting policies to maintain and

strengthen internal controls

Responsibilities:

• Be a specialist in the Domain of OTC and drive projects for aligning to Global

Design

• Excellent knowledge of ERP Applications, Workflow Tools etc.

• Drive Digital implementations of new tools – troubleshoot issues and customize

digital implementations.

• Train teams on digital tools implementation and drive adoption

• Coordinate within the team & ensure all vital information is compiled, reviewed,

and approved (if necessary) for credit memos, refunds, credit investigations,

client billings, overdue invoices, credit policy, and applying and balancing AR

• Supervise and report out the progress of projects

• Assess actual performance against standards to determine whether the team is

on target to reach goals and takes corrective actions as necessary

• Build a relationship with all internal and external partners, drive cross-sales for

customer

• Ensure timely resolution of customer / raised issues along with root cause

analysis to avoid reoccurrence

• Share best practices with a customer and identify areas of improvement within

processes (Credit, Billing, Collections, Dispute & reconciliation process)

• Should be able to mentor, guide, influence & empower the team to achieve

targets/metrics

• Identify & implement standardization within processes across the region• Drive growth of business and build relationships with customers globally

• Ability to lead & build strong teams from a domain standpoint along with digital

tools & influence multiple internal & external partners on the process

adaptations

• Ability to build client partnerships & work in an ambiguous environment

• Sound financial & commercial Business Understanding

• Should have been a part of the transition process, done due diligence or solution

identification

• Multi-Tasking skills in project delivery, deadlines and budget

• Resource needs to be upbeat, confident, outspoken & strong in communication

• Strong understanding of tools available in the market – example get paid

Qualifications we seek in you

Minimum qualifications

• Rank holder Chartered Accountant/ Graduate from top Commerce colleges

• Own end-to-end client service delivery and P&L

• Be a key driving force in managing new/existing relationships with a set of

valuable clients leading to a healthy P&L

• Develop a strategy for winning and transitioning new deals while running and

growing the existing relationships

• Be responsible for ensuring the right solution is proposed for new deals, actively

participating in the deal process, aiding and enabling robust transitions,

delivering ongoing client satisfaction through consistent high-class service

delivery, and thereby ensure high NPS, cross-sell and profitability

• Lead the way in implementing new technologies in operations and display a

strong executive presence

• Engage in building collaborative teams that align and work to achieve Genpact

and Client goals

Preferred Qualifications

• Prior OTC process & project management experience

• LSS certification

Genpact is an Equal Opportunity Employer and considers applicants for all positions

without regard to race, color, religion or belief, sex, age, national origin, citizenship

status, marital status, military/veteran status, genetic information, sexual orientation,

gender identity, physical or mental disability or any other characteristic protected by

applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get

to know us at and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job

applications and applicants are not required to pay to participate in our hiring process in

any other way. Examples of such scams include purchasing a 'starter kit,

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