Guest Experience Coordinator

1 week ago

Tirupati, India beBeeCustomer Full time

Guest Experience SpecialistWe are seeking a highly skilled professional to support our short-term vacation rental company. This is a remote position requiring exceptional communication skills and a commitment to delivering outstanding guest experiences.If you are a proactive, customer-focused professional with the ability to engage confidently with guests, we would love to hear from you.Key ResponsibilitiesProcess refund requests and resolve billing discrepancies in accordance with company policies.Handle guest inquiries, concerns, complaints, and disputes with empathy, professionalism, and active listening.Provide recommendations for local attractions, dining, and experiences to enhance guest satisfaction.Identify opportunities to improve reservation processes and guest experience.Ensure full compliance with company policies and procedures.Perform additional related duties as required.Key CompetenciesFluent spoken English with clear voice and familiarity (mandatory).Strong communication skills and a customer-first approach.Experience using reservation software and PMS tools.Excellent organizational and multitasking abilities.Proactive problem-solving mindset.Qualifications & ExperienceSkillsExceptional English communication and interpersonal skills.Clear voice, fluency, and confidence while interacting with customers.Proficiency in Microsoft Office (Word, Excel, Outlook).AbilitiesStrong oral and written communication abilities.Ability to quickly learn and adapt to new software and tools.ExperienceMinimum 1 year of experience in customer service, BPO, hotels, or vacation rentals serving clients (strongly preferred).Prior experience in reservations or sales is an added advantage.Additional DetailsWork Location: Remote (India)Shift: Night shift aligned with US time zonesEducation: Skills, experience, and voice quality hold higher value than formal degreesOur team values excellent communication skills, hospitality passion, and dedication to smooth guest experiences.Join Our TeamGuest Services RepresentativeDeliver exceptional customer experiences through multiple channels.Manage Refund RequestsResolve Billing DiscrepanciesEnhance Guest SatisfactionNote:Only interested candidates should apply.Desired QualitiesCustomer Service ExpertiseProven Track RecordAttention to DetailResilience under Pressure*Note*: Only qualified professionals will be contacted for an interview.Join us in shaping memorable guest experiences.

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