Senior Network Infrastructure Specialist

Job DescriptionAs a Network Development Engineer, you will play a key role in completing change requests, fulfilling service requests, incident response, and problem management.You will be responsible for creating tools that facilitate change validation, verify service health, and expose performance metrics. This role will work closely to develop and support solutions for SaaS customers including supporting their private VPN connections.The team is globally distributed, and on-call shift coverage is generally specific to one shift/region, but we ask for flexibility as occasional urgent needs arise.Organizational OverviewOur organization continues innovative breakthroughs providing Autonomous Database and services to an ever-increasing customer base. We are industry leaders focused on innovation, service delivery, and migration of traditional, on-premises workloads to the cloud infrastructure.Our customer base includes fortune 500 and industry leaders across various sectors including Communications, Financial Services, Health Sciences, Hospitality, Retail, Utilities, Construction, and Engineering.ResponsibilitiesLeading the transformation and migration for our Cloud Services customers, our Cloud Networking group designs, delivers, and supports the cloud infrastructure services for our hosted tenants. Ensuring site reliability, performance, and security is our top priority, while leading migration efforts to the next-generation cloud infrastructure.Develop methods to capture metrics showing service health.Create and use pre-defined work instructions to safely deliver changes to the production environment.Plan and execute network changes as needed.Develop and maintain scripts and tools to efficiently perform network changes.Automate manual processes using APIs and object-oriented languages.Participate in weekly on-call rotation, occasionally on weekend coverage as a member of a globally distributed on-call team.Create post-mortems and documentation of corrective actions to prevent reoccurrence of incidents.Implement, maintain, and support cloud-based network SaaS components according to associated SLAs/OLAs.Collaborate with peers and lead automation and innovation workshops for members of the extended organization.Active monitoring of the production environment to proactively address issues affecting our services in partnership with the Oracle Global Operations Center.Required Skills and QualificationsWe require a Bachelor's Degree in a technology-related field or equivalent practical experience. Six plus years of professional experience in supporting carrier-grade, IP-based ISP, webscale, on-prem datacenter, and cloud-provider network environments is necessary.Advanced level knowledge of multiple network operating systems, including Cisco IOS/NX-OS and TMOS.Operational experience with internet routing protocols and concepts, including TCP/IP, BGP, iBGP, EGP, MPLS, IS-IS, OSPF, Anycast, RHI, and Route reflection.Advanced level automation and DevOps type optimization experience, including proficiency in Python, Ansible, Chef, Docker, TerraForm, Perl, JavaScript, JSON, REST, iControl, Bash, Yaml, XML, and iControlRest.Advanced level knowledge of multiple Firewall technologies, including Cisco ASA and Palo Alto.Advanced level knowledge of Layer 4-7 protocols, including TCP, UDP, AH, ESP, SMB, RCP, TLS, SSL, HTTP, HTTPS, DNS, SNMP, SMTP, and SSH.Advanced level experience in cloud environment support of IaaS, PaaS, SaaS, and LBaaS offerings.Advanced level experience in capacity management, traffic engineering, and performance optimization.Additional Preferred Skills and ExperienceFive plus years of experience performing peering, network design, customer turnup, provisioning, migration, and decommissioning.One to two plus years of cloud-based network service design and management.Experience with Oracle Database, SQL Server, MySQL, or PLSQL.Experience in traffic management and load balancing technologies.Experience supporting DNS infrastructure services.Experience operating in a Linux/Unix environment.Three plus experience translating and managing the Incident to Problem Management workflow through process automation, defect cataloging, data warehousing, reporting, and analytics.Practical experience with Apex, Oracle BI, Grafana, or Power BI for system analytics and reporting.Experience with network system change management and release management programs.Performance ObjectivesDemonstrated ability to define and measure performance of Objectives and Key Results (OKRs), KPIs, Operational Level Agreements (OLAs), and Service Level Agreements (SLA).],