Business Operations Specialist

3 days ago


bangalore, India beBeeSpecialist Full time

Business Operations Specialist This role is responsible for managing sales orders, customer satisfaction, and logistics activities with efficiency. Main Responsibilities: Order Management: Enter, monitor, and manage customer orders from receipt to invoicing. Coordinate with production planning, logistics, and finance for timely order fulfillment. Maintain accurate master data and order records in compliance with standards. Documentation & Coordination: Ensure compliance with trade regulations and procedures. Liaise with banks and finance teams for Letter of Credit (LCs), advance payments, and document collection. Freight & Logistics: Source freight quotations from approved forwarders and carriers. Negotiate best possible freight rates and terms for cost efficiency and reliability. Monitor shipments for timely dispatch and delivery as per customer schedules. Customer & Internal Coordination: Act as a key contact point for customers regarding order status, documentation, and shipping updates. Provide proactive communication and ensure high service levels in line with the company's approach. Reporting & Continuous Improvement: Prepare periodic reports on order progress, freight cost performance, and delivery KPIs. Support implementation of continuous improvement initiatives and digital process enhancements. Required Skills and Qualifications: 2-5 years of experience in order management, logistics coordination, or business support roles. Strong working knowledge of SAP and MS Office applications. Experience in export documentation and freight negotiation preferred. We are looking for an individual who can effectively contribute to our organization's success.



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