AWS Cloud Contact Center Solutions Specialist

1 week ago


pune, India beBeeCloud Full time

AWS Connect Developer Job OverviewWe are seeking an accomplished AWS developer to spearhead the design, development, and implementation of cloud-based contact center solutions using Amazon Connect and AWS services.Responsibilities include configuring Amazon Connect instances, contact flows, routing profiles, and queues to streamline customer interactions.The ideal candidate will develop custom integrations with CRM platforms like Salesforce Service Cloud Voice to enhance functionality and efficiency.Key tasks involve implementing IVR systems, call routing, and telephony configurations to ensure seamless communication channels.Built and optimized Lambda functions for backend logic and automation, driving process improvements and scalability.About This Role:This is a rare opportunity to join our team and contribute to shaping the future of cloud-based contact centers.As an AWS Connect Developer, you will work closely with our cross-functional teams to drive innovation and deliver exceptional customer experiences.Your Key Responsibilities:Design, develop, and implement cloud-based contact center solutions using Amazon Connect and AWS services.Develop custom integrations with CRM platforms to enhance functionality and efficiency.Implement IVR systems, call routing, and telephony configurations to ensure seamless communication channels.Built and optimized Lambda functions for backend logic and automation, driving process improvements and scalability.Benefits of Working with Us:Collaborative and dynamic work environment.Opportunities for growth and professional development.Competitive salary and benefits package.What We Offer:A chance to be part of a forward-thinking organization.The ability to work on cutting-edge projects and technologies.A supportive and inclusive team culture.



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