Advanced Technical Product Specialist

2 weeks ago

meerut, India beBeeCustomer Full time

At Atlassian, we're driven by a singular mission: to unleash the full potential of every team. Our software solutions empower teams across the globe to collaborate and achieve the impossible.We're on the hunt for an exceptional customer champion who can drive agreement and improvement across product and operations teams. This individual will focus on elevating the broader customer experience and having a profound impact on process, product, and team. As part of our Enterprise Support team, you'll be responsible for providing advanced support and product expertise to our largest customers.The ideal candidate will possess:8+ years of experience in Java support, software services, and system administration for a large end-user communityExperience with operating systems (e.g. Linux, OS X, and Windows)Subject Matter Expertise in multiple Atlassian products and ability to identify knowledge opportunities when new technologies are includedExcellent communication skills to convey technical details, progress, and next steps to executive-level customersAbility to solve complex tickets, summarize causes, recommend solutions, and escalate as neededCoaching skills to guide others on technical, soft skills, and behavioral interviewsExperience working with enterprise customers and ability to assist global teammates in driving long-running tickets to resolutionFamiliarity with networks and technologies, including proxies, load balancers, LDAP, Active Directory, SSLUnderstanding of application server technologies (e.g. Tomcat, Apache, WebSphere, JBoss)Experience with SQL databases and escalation handlingAt Atlassian, we offer a comprehensive benefits package that includes:Health and wellbeing resourcesPaid volunteer daysFlexible work arrangementsOpportunities for professional growth and developmentOur distributed-first company culture enables us to hire talented individuals from all over the world. If you're passionate about delivering exceptional customer experiences and want to join a dynamic team, we'd love to hear from you

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