Program Delivery Specialist

2 weeks ago

junagadh, India beBeeProgramCoordinator Full time

About Our Team:We're committed to empowering individuals, companies, and organizations worldwide with high-quality education that's accessible and affordable.Our unique model of innovative technology, curated curriculum, and hands-on instruction from experienced faculty, mentors, and coaches has educated over 250,000 professionals across 80+ countries.Founded in 2015, we have a global presence with offices in major cities around the world. We're backed by top investors and valued at $3.2 billion.As a Program Coordinator, you'll play a key role in ensuring our programs run smoothly, providing exceptional support to learners, and collaborating with internal teams to deliver a seamless learning experience.Learner Support: You'll be the primary point of contact for learners, addressing their inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.Stakeholder Collaboration: You'll work closely with internal teams to manage program timelines, ensure deliverables are aligned, and identify opportunities for process improvement.Process Improvement: You'll identify ways to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.Quality Control: You'll ensure all learning communications meet quality standards and branding guidelines, maintaining up-to-date knowledge of our online programs and university partnerships. Key Responsibilities:You'll respond to learner inquiries via live chat, email, and phone calls, ensuring timely and accurate resolution of issues.You'll serve as a liaison between learners and internal teams, effectively communicating program updates and addressing learner concerns.Qualifications:Bachelor's degree in a relevant field or equivalent qualification.Excellent Communication Skills: Strong written and verbal English communication skills are essential.Adaptability: Ability to respond to tickets, chats, and out-calling as per business requirements.Customer-Focused: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.Tech-Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being a plus.Detail-Oriented: High attention to detail in written communication and problem-solving.Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.Why Join Us:You'll have the opportunity to make a real impact by helping professionals achieve their learning goals.We offer a collaborative, inclusive work environment and opportunities for professional growth.

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