ServiceNow Solution Architect/Technical Lead

Job Description:A Solution Architect/Technical Lead is responsible for designing and delivering ServiceNow solutions to address specific business challenges. The Solution Architect focuses on projects or functional areas within the broader enterprise ServiceNow framework, crafting technical solutions that meet immediate needs while fitting seamlessly into the organization's IT ecosystem.Key Responsibilities include:Requirements Analysis & Solution Design: Engage with business stakeholders to gather requirements and understand objectives. Translate business needs into technical designs and architecture for ServiceNow solutions, producing design documents or blueprints that outline how the solution will be implemented on the platform.End-to-End Architecture: Own the overall ServiceNow solution architecture for assigned projects or modules. This includes designing data models, workflows, and integrations for new ServiceNow implementations or enhancements, while ensuring compatibility with existing platform configurations and enterprise architecture standards.Module Implementation: Lead the configuration and customization of ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM, etc.) to meet requirements. Oversee the development of features such as forms, workflows, business rules, client scripts, and UI pages, ensuring they are built according to best practices and are maintainable.Integration & Data Management: Design and implement integrations between ServiceNow and other systems (such as identity management, ERP, CRM, monitoring tools). Utilize integration tools and APIs (REST/SOAP, IntegrationHub, MID Server) to enable data exchange and ensure the ServiceNow solution fits into the broader IT landscape without silos.Technical Leadership in Projects: Act as the technical lead for ServiceNow implementation teams. Provide guidance to developers and administrators, resolve design questions, and make decisions on trade-offs. Ensure that the build/configuration aligns with the approved architecture and that quality standards are met through code reviews and testing oversight.Testing & Quality Assurance: Collaborate with QA teams and end-users to develop test plans for ServiceNow solutions. Participate in system testing and user acceptance testing, verifying that the solution meets functional requirements and performance expectations. Address any defects or issues in the design by adjusting configurations or recommending improvements.Deployment & Support Transition: Plan and coordinate go-live activities for new ServiceNow features or modules, ensuring minimal disruption to business operations. Create documentation (architecture docs, configuration guides, support playbooks) for the implemented solutions. Conduct knowledge transfer and training sessions for operational teams or clients to ensure they can effectively use and maintain the ServiceNow solution post-deployment.Post-Implementation Optimization: Monitor solution performance and adoption after rollout. Proactively identify opportunities for improvement – for example, streamlining workflows, enhancing user interface, or automating additional processes. Provide recommendations and implement updates or refinements to continually optimize the value delivered by the ServiceNow solution.Required Skills and Qualifications:The ideal candidate should possess:Strong Technical Skills: Advanced experience with ServiceNow, including its various modules and integrations.Leadership Abilities: Proven track record of leading technical teams and guiding project execution.Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.Certifications: ServiceNow Certified Application Developer (CAD) certification is a plus, indicating ability to build custom scoped applications and advanced configurations on the platform.Domain Expertise: Experience in tailoring ServiceNow solutions for specific sectors (e.g., finance, healthcare, manufacturing) or specific business functions can be advantageous.Benefits:The successful candidate will enjoy:Opportunity for Growth: A dynamic work environment with opportunities for professional growth and development.Collaborative Team: A collaborative team atmosphere with experienced professionals who share knowledge and expertise.Flexible Work Arrangements: Flexible work arrangements to balance work and personal life.Others:Please note that this role requires:Travel: Occasional travel may be required for meetings and training sessions.Work Schedule: A standard full-time work schedule with occasional evening or weekend work as needed.This is an exciting opportunity for a skilled Solution Architect/Technical Lead to join our team and contribute to delivering innovative ServiceNow solutions that drive business value.