Milestone Technologies, Inc. | Service Desk Technician | india

2 weeks ago

india Milestone Technologies, Inc. Full time

Description:

Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business.

Our goal is to deliver excellent technical and non-technical support with outstanding customer service and timeliness. This position is part of the IT team, so candidates must be passionate about technology, highly skilled at providing amazing customer service, and have the ability to thrive in a fast paced and high-pressure environment.

Responsibilities:

  • Act as the primary contact for all internal IT support requests.
  • Provides hardware,software, and account Service Desk support and technical education to end users on computer, mobile devices, and printers.
  • Troubleshoots Mac, Windows and Chrome OS software and hardware for end users through service desk walk-ups, chat, video conference and ServiceNow.
  • Troubleshoots iPhone and Android mobile phones, iPads, Mifi’s, RDK kits and other IT related hardware in-office, such as printers.
  • Sets up mobile phone, MDM, email, VPN, and internet access for users via secure company network.
  • Triage, assign, resolve, or escalate all incoming tickets.
  • General Network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
  • Acts as smart hands services for enterprise Tech Services teams.
  • Procures, provisions and deploys equipment for end users
  • Work with external vendors (ie Dell, CDW, Thresher, Arkphire, etc)
  • Oversees the replenishment and allocation of inventory to their appropriate locations.
  • Onboarding administration.
  • Prepares new hire hardware for deployment.
  • Educate new hires on new software and technology related procedures to secure a swift onboarding process.
  • Performs set-ups, break-downs, and transports equipment, such as monitors on an as-needed basis for new and existing end users.
  • Procures AV equipment
  • Manage AV tickets and drive resolutions through the ServiceNow ticketing system.
  • Break/fix resolution for AV software and hardware
  • Examines, designs, and implements new internal procedures to improve office procedures.
  • Responsible for solving issues, driving enhancements, and improving support for all IT related functions on a day to day basis.
  • Contact and collaborate with software and hardware vendors to solve technical issues as needed.


Technical Qualifications:

  • A deep understanding of root-cause analysis.
  • Strong understanding of Mac OS architecture.
  • Ability to perform command line troubleshooting to resolve individual application failures.
  • Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
  • Strong knowledge of Windows and Chrome OS.
  • Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Troubleshooting and application support, including MS Office.
  • Working knowledge of the following technologies:
  • Active Directory and basic AD administration
  • Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups
  • Cloud storage services
  • Basic terminal command knowledge
  • Communications and video conferencing tools, including Zoom & Teem
  • Issue and bug tracking software platforms, preferably ServiceNow
  • Documentation tools such as Confluence
  • Basic network understanding including TCP/IP, UDP, IP schemas, LAN/WAN design and administration, and wireless networking is desirable.
  • Experience troubleshooting for Mac and Windows as related to video conferencing
  • Familiarity with Crestron, Extron, Revolab
  • Understanding of analog and digital signal flow; cable termination experience a plus

Skills

  • Ability to deliver outstanding customer service and provide simplified explanations of complex technical issues.
  • Ability to apply critical thinking to complex user requests, and provide as much context and information as possible in order to deliver the best possible solution.
  • Excellent interpersonal communication skills, including the ability to support others in a team environment while also serving as a single point of tech support
  • Ability to work with limited supervision and stay focused while performing repetitive tasks
  • Ability to quickly adapt to changing needs, infrastructure, and evolving business processes.
  • Self-motivated and detail oriented
  • Ability to work with multi-functional teams and external vendors.
  • Strong documentation and communication skills
  • Strong time management and prioritization skills
  • Ability to follow through and execute on assigned tasks
  • Ability to identify and report trends
  • Must be fluent in both the local language and English.

  • Service Desk Technician

    2 weeks ago

    India Milestone Technologies, Inc. Full time

    Description: Milestone Technologies, Inc. is seeking a Service Desk L1 Technician to assist in the management of IT operations and application support. This position is responsible for maintaining quality IT services and driving change for the business. Our goal is to deliver excellent technical and non-technical support with outstanding customer service...

  • Milestone Technologies, Inc. | Billing Specialist | india

    3 weeks ago

    india Milestone Technologies, Inc. Full time

    Shift Time ; 3:30 PM- 12:30 AM (IST ) Responsibilities Audit customer contracts and addendum records entered in the company’s contracting systems including client information, commitments, and pricing to ensure compliance, completeness, and accuracy. Partner with Sales, Operations, Deal Desk and Legal Contract Administration teams to ensure completeness...

  • Service Desk Technician

    2 months ago

    India KLDiscovery Full time

    As Service Desk Technician (24/7 shift work), you will work as a part of the IT Team. **1st Shift, Mon-Fri 9:00 AM - 5:00 PM IST.** **Requirements**: - Fluent English (B2-C1, written and spoken) - Previous experience working in Service Desk / Helpdesk role is nice to have - Good understanding of how to support a 24x7 production environment including...

  • Service Desk Technician

    3 weeks ago

    India Neurones IT Asia Full time

    We are looking for a Service Desk Technician for one of our clients. Your job scope is as follows: Provide advanced-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of...

  • Design Desk | Head Client Servicing | india

    2 days ago

    india Design Desk Full time

    Head of Client Servicing (Exhibitions/Events) Position Overview: We are seeking a dynamic and experienced individual with exceptional business acumen to lead our Client Servicing Team as the Head of Client Servicing. The ideal candidate will be passionate about delivering excellence in client management and possess a deep understanding of the exhibitions...

  • Design Desk | Head Client Servicing | india

    2 days ago

    india Design Desk Full time

    Head of Client Servicing (Exhibitions/Events) Position Overview: We are seeking a dynamic and experienced individual with exceptional business acumen to lead our Client Servicing Team as the Head of Client Servicing. The ideal candidate will be passionate about delivering excellence in client management and possess a deep understanding of the exhibitions...

  • Junior Service Desk Technician

    3 weeks ago

    India Neurones IT Asia Full time

    We are looking for a Junior Service Desk Technician for one of our clients. Your job scope is as follows: Provide first-level technical support to end-users via phone, email, and in-person Assess and qualify the request Diagnose and troubleshoot hardware, software, and network issues Assist with the installation, configuration, and maintenance of...

  • Service Desk-service Desk

    1 month ago

    India Zensar Technologies Full time

    **What's this role about? **Here's how you'll contribute**: You'll do this by: Core Skills: Desired Skills: **How we’d like you to lead**: JD - **Job Title**:Service Desk Services-L1** **About Zensar**: Zensar is a digital solutions company helping organizations around the world achieve new thresholds of business performance. We work with clients in...

  • VARITE INC | Datacenter Technician | india

    2 days ago

    india VARITE INC Full time

    VARITE is looking for a Datacenter Technician with one of its clients located in Hyderabad. If you are interested in this opportunity, kindly respond ASAP with your updated resume or apply here. We will be glad to represent you to our client and help in your job search. About the Client Client is an American multinational technology company engaged in...

  • VARITE INC | Datacenter Technician | india

    2 days ago

    india VARITE INC Full time

    VARITE is looking for a Datacenter Technician with one of its clients located in Hyderabad. If you are interested in this opportunity, kindly respond ASAP with your updated resume or apply here. We will be glad to represent you to our client and help in your job search. About the Client Client is an American multinational technology company engaged in...

  • Tata Consultancy Services | Service Desk Specialist | india

    2 weeks ago

    india Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: Service DeskExperience Range: 5 – 8 YearsLocation: ChennaiMust Have:Answers and responds to inbound calls or electronic requests from end-users...

  • Design Desk | Head Client Servicing

    2 days ago

    india Design Desk Full time

    Head of Client Servicing (Exhibitions/Events)Position Overview:We are seeking a dynamic and experienced individual with exceptional business acumen to lead our Client Servicing Team as the Head of Client Servicing. The ideal candidate will be passionate about delivering excellence in client management and possess a deep understanding of the exhibitions and...

  • Spruce Technology, Inc. | Data Integration Engineer

    2 days ago

    india Spruce Technology, Inc. Full time

    Hi, I have a below Remote Full Time Position as a Data Integration Engineer - Informatica IICS & Salesforce Administrator with our company based at Bengaluru. Karnataka . Please let me know your interest for further discussion. Thank you Position: Data Integration Engineer - Informatica IICS & Salesforce Administrator | OFFSHORE Job Type: Full Time...

  • Tata Consultancy Services | ITIS Service Desk Analyst | india

    2 weeks ago

    india Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.What we are looking forRole: ITIS Service Desk AnalystExperience Range: 4 – 6 YearsLocation: ChennaiMust-Have:Answers and responds to inbound calls or electronic requests...

  • Service Desk Specialist

    2 weeks ago

    India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: Service Desk Experience Range: 5 – 8 Years Location: Chennai Must Have: Answers and responds to inbound calls or electronic...

  • Tata Consultancy Services | Service Desk L1 | india

    1 month ago

    india Tata Consultancy Services Full time

    Required Information Details 1 Role** Service Desk Agent 2 Required Technical Skill Set** Service Desk Operation with good fluency in English (Read/write/Speak) 4 Desired Experience Range** 2-8 5 Location of Requirement Kolkata Desired Competencies (Technical/Behavioral Competency) Must-Have** (Ideally should not be more than 3-5) · At least 3 years of...

  • Salesforce Innovation Leader

    2 days ago

    India Milestone Technologies, Inc. Full time

    We are Milestone Technologies, Inc., a forward-thinking company committed to excellence in Salesforce solutions. We are seeking a seasoned Salesforce Solution Architect to join our team.Compensation:The estimated annual salary for this position is $170,000 - $200,000, commensurate with experience and qualifications.About the Role:This role requires a highly...

  • VARITE INC | Datacenter Technician

    2 days ago

    india VARITE INC Full time

    VARITE is looking for a Datacenter Technician with one of its clients located in Hyderabad. If you are interested in this opportunity, kindly respond ASAP with your updated resume or apply here. We will be glad to represent you to our client and help in your job search.About the Client Client is an American multinational technology company engaged in...

  • ITIS Service Desk Analyst

    2 weeks ago

    India Tata Consultancy Services Full time

    TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together. What we are looking for Role: ITIS Service Desk Analyst Experience Range: 4 – 6 Years Location: Chennai Must-Have: Answers and responds to inbound calls...

  • Diversified | Service Desk Director | india

    2 days ago

    india Diversified Full time

    Job Summary: Service Desk Director is responsible for overseeing and managing Service Operations for all Diversified Service Desk Services Globally. This role involves leading a team of support staff running Service Operations, for commercial clients globally, managing both offshore and onshore associates, maintaining business performance through OLAs, KPIs...