Service Desk Technician

4 weeks ago


India KLDiscovery Full time

As Service Desk Technician (24/7 shift work), you will work as a part of the IT Team.

**1st Shift, Mon-Fri 9:00 AM - 5:00 PM IST.**

**Requirements**:

- Fluent English (B2-C1, written and spoken)
- Previous experience working in Service Desk / Helpdesk role is nice to have
- Good understanding of how to support a 24x7 production environment including customer support and technology management
- Strong ability to work effectively and prioritize in urgent work situations

**Our Cultural Values**

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers. It helps us stand out in an ever-increasing crowd of providers. It is special and it is unique. It is KLDiscovery.

**Who We Are**

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500) and CEO Chris Weiler has been honored as a past Ernst & Young Entrepreneur of the Year. Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.

KLDiscovery is an Equal Opportunity Employer.



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