Team Lead

4 days ago

bangalore district, India Resollect Full time

About Us We are Resollect , a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending. Role Overview We are seeking a highly driven, detail-oriented professional to lead our dialer operations, oversee real-time MIS reporting, and manage a dynamic team of 25–30 tele-callers. This is a high-responsibility role at the intersection of operations, analytics, and people management – ideal for someone who thrives in a fast-paced startup environment and wants to make a measurable impact. Key Responsibilities Dialer Operations Manage and optimize daily dialer system performance (Ozonetel/Exotel or similar). Configure call flows, campaigns, and agent allocations. Monitor uptime, connectivity, and productivity; troubleshoot issues promptly. MIS & Analytics Build structured dashboards and reports for real-time tracking. Deliver daily/weekly/monthly reports to stakeholders. Ensure accuracy, identify gaps, and recommend improvements. Team Leadership Lead and mentor a team of 25–30 tele-callers. Drive daily targets, SOP adherence, and call quality. Provide coaching, feedback, and resolve escalations. Cross-Team Collaboration Work closely with recovery managers, product, field, and legal teams. Support ad-hoc reporting and management requests. Ideal Profile Minimum 3 years of experience in dialer operations and MIS reporting (preferably Ozonetel/Exotel). Hands-on experience managing call center teams in high-volume environments. Strong background in Excel, Google Sheets, CRM tools, and analytics. Excellent problem-solving, leadership, and communication skills. Proficiency in Kannada & English, additional languages are preferred but not mandatory. Startup mindset – hands-on, adaptable, and execution-driven. Why Join Us Competitive compensation and incentive structure. Tech-enabled, automation-first workflows. Fast-track career growth with ownership and visibility. Apply now to join Resollect and help build the future of collections

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