Chat Support Executive
6 days ago
The Chat Support Executive will be responsible for managing customer interactions via chat, email, and phone, ensuring timely and accurate resolution of queries in line with company standards. The role requires strong communication skills, attention to detail, and adherence to compliance guidelines. The individual will also support team improvement initiatives and maintain service quality across all interactions. This position involves working in rotational and US night shifts to support global operations KEY RESPONSIBILITIES: Resolving customer queries over Chat, Email & phone. Ensure zero compliance issues in terms of customer service. Typing speed of 45 WPM & with an accuracy of 97%. Conduct activities & plans strategy to bring improvement in the teams assigned Should be flexible with US night and rotational shifts. Excellent written, verbal & interpersonal communication skills in English. PREFERRED QUALIFICATIONS & REQUIRED SKILLS: Bachelor’s degree is mandatory. Minimum of 2 years of experience in US / International BPO voice process. We require a typing speed of up to 45 words per minute (WPM) with a minimum accuracy of 97% . Excellent communication and interpersonal skills. Strong attention to detail and analytical mindset. Ability to provide constructive feedback and motivate team members. PERKS OF JOINING: The Culture: most companies talk about their values, we live them. Supportive Culture: We value teamwork, mentorship, and professional development, and we show it by providing top-notch employee experience and training programs, and incentivizing team growth. Work-Life Balance: We support and encourage our employees to create a healthy balance between personal and professional life. Rewards and Recognitions: Competitive compensation, annual and spot bonuses, and a focus on recognizing hard work with well-earned rewards are part of our DNA. Innovative Work: Contribute to cutting-edge solutions for e-commerce and SaaS businesses. The Work: stability of a market leader with the hunger for innovation and growth of a start-up Impactful & Broad Role: You will have a seat at the table when it comes to key management decisions, drive critical marketing strategy and decisions, and have a voice in key product and user experience decisions. Growth Opportunities: Learn and grow from market veterans, take advantage of a fast-paced, collaborative environment, and enjoy the ability to move up the ladder when you earn it. Competitive Benefits: Access comprehensive insurance for health (incl. parents), life and personal accident. ABOUT SILVERMINE GROUP: Silvermine Group is the largest & most trusted provider of regulatory compliance services for the heavy trucking and transportation industries. Our compliance automation platform is secure, cloud-based, and certified by the IRS - helping over 100,000 customers every year file federally required documents - such as IRS Form 2290, Form 8849, and MCS-150 - accurately, securely, and on time. Our technology, highly skilled customer support, and relentless focus on product improvement and growth ensures that our customers’ equipment stays on the road and their businesses keep humming. Website: Silvermine Group Products: eform2290 and emcs150 Apply on : careers@silverminegroup.com Location: Bangalore
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Chat Support Executive
3 weeks ago
bangalore, India Silvermine Group Full timeThe Chat Support Executive will be responsible for managing customer interactions via chat, email, and phone, ensuring timely and accurate resolution of queries in line with company standards. The role requires strong communication skills, attention to detail, and adherence to compliance guidelines. The individual will also support team improvement...
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Chat Support Executive
1 week ago
Bangalore Division, India Silvermine Group Full timeThe Chat Support Executive will be responsible for managing customer interactions via chat, email, and phone, ensuring timely and accurate resolution of queries in line with company standards. The role requires strong communication skills, attention to detail, and adherence to compliance guidelines. The individual will also support team improvement...
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Chat Support Agent
6 days ago
Mohali district, Punjab, India Mind map IT Solutions Full timeWe are looking for a proactive and customer-oriented Chat Support Agent to provide timely and accurate assistance to our clients through online chat platforms. **Responsibilities**: - Respond to customer inquiries via chat in a professional and friendly manner. - Provide product information, troubleshoot issues, and resolve customer concerns. - Escalate...
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Chat Support Executive
2 weeks ago
Gurgaon District, Haryana, India RightO Services Pvt. Ltd. Full timeWe’re hiring dynamic and motivated individuals for Chat Process. If you have strong communication skills and a drive to succeed, this could be the perfect opportunity for you. Location: Gurgaon Experience: Minimum 6 months of Chat experience is mandatory Joining: Immediate **Salary**: Attractive package + incentives Roles & Responsibilities Assist...
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Customer Chat
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bangalore, India CodeGama Full timeJob description Customer Chat & Call Support Executive Location: Bengaluru, Karnataka (Work from Office) Shift: Rotational Shifts with Rotational Week Off Salary: based on experience Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and...
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Chat Support Executive
6 days ago
Mohali district, Punjab, India Mind map IT Solutions Full time**Responsibilities**: - Engage with customers through chat to provide timely and accurate assistance. - Address customer inquiries, concerns, and issues with professionalism and empathy. - Troubleshoot technical problems and guide customers through solutions. - Utilize product knowledge to provide accurate information and recommendations. - Maintain...
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Chat Support Associate
6 days ago
Mohali district, Punjab, India Mind map IT Solutions Full time**Responsibilities**: - Provide real-time customer support via chat for inquiries, troubleshooting, and product-related questions. - Offer quick, effective solutions while maintaining a friendly and professional tone. - Escalate complex issues to higher-level support when necessary. - Maintain accurate records of customer interactions for future...
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Customer Chat
1 week ago
Bangalore, India CodeGama Full timeCustomer Chat & Call Support Executive Location: Bengaluru, Karnataka (Work from Office) Shift: Rotational Shifts with Rotational Week Off Salary: based on experience EXP : Fresher Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly...
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Customer Chat
2 weeks ago
bangalore, India CodeGama Full timeCustomer Chat & Call Support Executive Location: Bengaluru, Karnataka (Work from Office) Shift: Rotational Shifts with Rotational Week Off Salary: based on experience EXP : Fresher Key Responsibilities: Customer Interaction: Handle inbound and outbound calls, as well as chat support, addressing customer queries, complaints, and requests promptly and...
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Chat Support Executive
2 days ago
Thane District, Maharashtra, India Pawan Enterprises Full timeHiring For _**E-commerce Chat Process. (Non Voice)**_ - **HSC/Graduate Fresher or Experienced can apply.**_ Salary : _**20k to 24k in hand**_ **Night shifts.** - **Good communication skills required.**_ For more details kindly share your resume on : _**9529793739**_ **Job Types**: Full-time, Contractual / Temporary Contract length: 4 months Pay:...
