Multilingual Customer Service Representative

2 weeks ago

varanasi, India beBeeCustomer Full time

Bengali Customer Support SpecialistAs a key member of our support team, we are seeking a skilled professional proficient in Bengali and English to deliver exceptional assistance to our customers.Respond promptly to customer inquiries via calls, chats, and emailsAnalyze customer needs and provide accurate solutions that meet their expectationsDocument interactions in CRM tools and adhere to standard procedures for quality and efficiencyCollaborate with internal teams to resolve complex issues and drive resultsMaintain high service quality, response time, and customer satisfaction metrics to exceed targets What You Will Do: Deliver timely and effective responses to customer queries, ensuring customer satisfaction and loyaltyProactively analyze customer needs and offer tailored solutions to meet their requirementsEffectively document interactions in CRM tools, providing valuable insights for process improvementCollaborate with cross-functional teams to address complex issues and achieve business objectivesMonitor and maintain high-quality service delivery, response times, and customer satisfaction levels Key Qualifications: Strong communication and interpersonal skills, with ability to work effectively with diverse stakeholdersExcellent analytical and problem-solving skills, with ability to adapt to changing circumstancesProficiency in Bengali and English languages, with strong written and verbal communication skillsAbility to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneouslyHighly organized and detail-oriented, with excellent time management skills Why Choose Us: We offer a dynamic and supportive work environment that encourages growth and developmentA competitive compensation package and opportunities for career advancementThe chance to make a meaningful impact on customer experiences and contribute to business successA collaborative and inclusive culture that values diversity and promotes employee well-being Are You Ready to Take the Next Step?

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