Dispute Resolution Expert

1 week ago

thane, India beBeeDispute Full time

Dispute Resolution Specialist​You will serve as a subject matter expert escalation point and case investigations agent in resolving customer scenarios and taking action to resolve issues and inquires following Mastercard rules and guidelines and Regulation Z compliance.Assist junior agents on the team with questions and complex scenarios, promoting knowledge sharing and expertise growth within the team.​Requirements:A minimum of 5 years of experience in resolving credit card disputes and chargebacks under Mastercard network guidelines is required.Strong expertise of US Regulation Z compliance is necessary for success in this role.Familiarity with Mastercard network guidelines and chargeback procedures, including understanding Mastercard chargeback codes and current guideline updates, is essential.​Skills We're Looking For:Expertise in dispute resolution and negotiation.Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.

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