Fast-Paced Technical Expert

7 days ago

tiruppur, India beBeeTechnician Full time

About Our TeamWe are a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments. Our mission is to create a level playing field where all businesses benefit from access to smarter payments and financial services solutions that accelerate their cash flow, help them get paid faster, and give them a better understanding of their finances.We're hard at work building the tools to make it happen. Our global team of passionate payment and tech industry professionals is bringing together innovative new products under development. If you thrive in fast-paced environments, embrace a challenge, hate bureaucracy, and can't think of anything more exciting than disrupting the status-quo, then read on to learn more.About the RoleThe product engineering team owns the software, infrastructure, and customer experience that enables more than 85,000 Australian businesses to accept payments and access the financial services they need to run their businesses.As a Senior Application Support Engineer, you will be a leading member of the team that shapes and owns our commitment to excellent and highly available service delivery.Key ResponsibilitiesDeliver projects that improve the service delivery of our Application Support teamBe a primary point of contact for escalated product issues from our account and customer success teamsOwn and orchestrate the triage, investigation, and resolution of complex technical issues driving the pace of resolution and communicating well-thought-out and reliable directionBe an expert in the products and workflows you support and promote and share that knowledge to our partner teamsUsing your technical expertise, participate in application monitoring using logs, data stores, internal tools, and dashboardsBe a part of our incident response team, responding to alerts and bearing some on-call responsibilitiesWhat We Are Looking ForWe value experience in software companies with a customer-facing product. You must have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment.A strong technical background with excellent troubleshooting, analytical, and data skills. This should include familiarity with AWS services (or similar), an active SQL skill set, experience with release management toolset, and service reporting tools (datadog or similar).Excellent communication skills and the ability to build strong partnerships with engineering, QA, and customer-facing teams.Demonstrated experience participating in change management and incident response processes],

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