Senior Chatbot Developer

Greetings of the dayAkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect.Role OverviewWe are looking for a highly skilled Senior Chatbot Developer with at least 5 years of experience in designing, developing, delivering, and operating large-scale chatbot solutions. This role involves strong technical leadership, end-to-end ownership, and the ability to collaborate across business teams and platform providers to convert requirements into scalable chatbot features.Key Responsibilities- Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems.- Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies.- Run and maintain the chatbot's overall operations, health, monitoring, reliability, and performance.- Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance.- Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions.- Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items.- Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features.- Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms.- Own the chatbot's knowledge architecture including training material quality and knowledge management processes.- Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights.- Mentor junior developers, conduct code reviews, and uphold engineering best practices.- Implement DevOps and CI/CD workflows to streamline development and deployment.Required Skills & Qualifications- Bachelor's or Master's degree in Computer Science, Engineering, or related field.- 5+ years of experience in chatbot development, conversational AI, or automation platforms.- Strong proficiency in Node.js and Python.- Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns.- Experience with chatbot analytics, performance measurement, and operational insights.- Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations.- Strong stakeholder collaboration skills with experience working across multiple teams and business functions.- Ability to convert business requirements into structured technical deliverables.- Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP).- Strong architectural reasoning, debugging skills, and problem-solving capability.Technical Skills- Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms.- Understanding of financial data flows, master data structures, and backend process logic is a plus.- Hands-on experience building API-driven integrations and automation workflows.- Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization.Preferred Skills- Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks, or similar.- Exposure to LLM-based features, generative AI, and advanced conversational design patterns.- Experience using observability tools for logs, metrics, alerts, and performance monitoring.- Knowledge of Mandarin is an added advantage, especially for collaborating with regional stakeholders or platform teams.- Prior experience working with external vendors or platform engineering teams on roadmap delivery.Soft Skills- Strong leadership and ownership-driven mindset.- Excellent communication and cross-team coordination abilities.- Ability to mentor and guide junior developers.- Structured, proactive, and quality-focused approach to work.Regards,Team AkzoNobel