Senior Chatbot Developer

Greetings of the day AkzoNobel has a passion for paint. We're experts in the proud craft of making paints and coatings, setting the standard in color and protection since 1792. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. Headquartered in the Netherlands, we are active in over 150 countries and employ around 34,500 talented people who are passionate about delivering the high-performance products and services our customers expect. Role Overview We are looking for a highly skilled Senior Chatbot Developer with at least 5 years of experience in designing, developing, delivering, and operating large-scale chatbot solutions. This role involves strong technical leadership, end-to-end ownership, and the ability to collaborate across business teams and platform providers to convert requirements into scalable chatbot features. Key Responsibilities - Lead the architecture, design, development, testing, deployment, and maintenance of enterprise-grade chatbot systems. - Build and optimize backend services, workflows, and integrations using Node.js, Python, and cloud-native technologies. - Run and maintain the chatbot’s overall operations, health, monitoring, reliability, and performance. - Actively monitor logs, analytics, dashboards, and alerts to ensure stability and SLA compliance. - Troubleshoot production issues, conduct root-cause analysis, and implement long-term corrective actions. - Collaborate with chatbot platform providers to implement new features, platform enhancements, and roadmap items. - Work with business stakeholders across multiple teams to gather requirements and convert them into clear deliverables and features. - Manage integrations, data flows, and automation with enterprise data systems, financial applications, and master data platforms. - Own the chatbot’s knowledge architecture including training material quality and knowledge management processes. - Drive continuous improvement in performance, accuracy, reliability, and user experience using analytics insights. - Mentor junior developers, conduct code reviews, and uphold engineering best practices. - Implement DevOps and CI/CD workflows to streamline development and deployment. Required Skills & Qualifications - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. - 5+ years of experience in chatbot development, conversational AI, or automation platforms. - Strong proficiency in Node.js and Python. - Deep understanding of REST APIs, webhooks, microservices, and enterprise integration patterns. - Experience with chatbot analytics, performance measurement, and operational insights. - Proven ability to manage end-to-end chatbot operations, upgrades, monitoring, and optimizations. - Strong stakeholder collaboration skills with experience working across multiple teams and business functions. - Ability to convert business requirements into structured technical deliverables. - Experience with DevOps pipelines, CI/CD, Git, Docker, and cloud environments (AWS/Azure/GCP). - Strong architectural reasoning, debugging skills, and problem-solving capability. Technical Skills - Experience integrating with data systems, financial systems, master data applications, or other enterprise platforms. - Understanding of financial data flows, master data structures, and backend process logic is a plus. - Hands-on experience building API-driven integrations and automation workflows. - Strong grasp of NLP concepts such as intents, entities, conversational flows, and training data optimization. Preferred Skills - Experience with frameworks like Dialogflow, Rasa, Microsoft Bot Framework, Kore.ai, Moveworks, or similar. - Exposure to LLM-based features, generative AI, and advanced conversational design patterns. - Experience using observability tools for logs, metrics, alerts, and performance monitoring. - Knowledge of Mandarin is an added advantage, especially for collaborating with regional stakeholders or platform teams. - Prior experience working with external vendors or platform engineering teams on roadmap delivery. Soft Skills - Strong leadership and ownership-driven mindset. - Excellent communication and cross-team coordination abilities. - Ability to mentor and guide junior developers. - Structured, proactive, and quality-focused approach to work. Regards, Team AkzoNobel