IT Support Professional

1 week ago

thoothukudi, India beBeeTechnical Full time

The IT Service Management role involves providing support for the Managed Services tool sets and supporting processes and procedures.Key responsibilities include daily operational support, managing ticket distribution to ensure timely handling of client access management requests.This position requires Subject Matter Expert (SME) support for the ITSM ticketing system.Act as SME with respect to technical and functional design requirements, general data concepts, mapping, and relationships.Troubleshoot and resolve issues related to Service Now.Provide administrative support for users, roles, and groups.Offer technical support for existing ServiceNow environments, applications, and modules.Monitor assignment group queues in ServiceNow and proactively assume ownership of incidents and requests.Collaborate with other Platform team members as needed to ensure design and processes meet technical requirements.To be successful in this role, you will need to validate Service request requirements and work them to completion in ServiceNow.You will also participate with operational teams to identify enhancement opportunities for improvement and contribute to implementing enhancements.

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