Assurance Expert

5 days ago


Kolhapur, India beBeeQuality Full time

A high-performing Quality Assurance Specialist is required to join our call center process. The ideal candidate will be responsible for auditing technician calls, validating membership sales, and ensuring accuracy and compliance across all customer and technician interactions.Key ResponsibilitiesValidating the accuracy of appointments booked by the back-office team.Performing call audits of the back-office agents.Conducting voice and speech training for new joiners.Maintaining and sharing audit dashboards and performance reports with the operations leadership team.Requirements:Bachelor's degree in a related field.Minimum 3 years of experience as a Quality Auditor.Excellent communication and problem-solving skills.Benefits:We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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