Agentic Operations Transformation Leader

2 weeks ago


coimbatore, India beBeeTransformation Full time

About the OpportunityWe are seeking a visionary leader to spearhead our Agentic Operations initiative, driving large-scale transformation and innovation across the organization.ResponsibilitiesDevelop an operating framework for AO at scale, defining role archetypes and governance structures necessary for success.Design and execute a comprehensive roadmap to transition approximately 95,000 FTEs from Digital Operations to AO.Collaborate with COOs and CFO organizations to drive AO's contribution to segment revenue growth, margin expansion, and headcount optimization.Delivery Readiness & Client SuccessLead the Agentic Operations readiness accelerator to re-architect skills, responsibilities, and workflows.Drive AO-led delivery efficiency and business outcomes in designated accounts through strategic planning and execution.Talent & Capability BuildBuild a global AO talent strategy with new role archetypes (e.g., AI Trainer, Workflow Designer, Evaluation Specialist) to enhance workforce capabilities.Develop career pathways, certifications, and rotation models to ensure a ready and skilled AO workforce.



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