CDE Solutions Specialist

Company Description Work with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.We're one global team driven by our common purpose to deliver a better world. Join us. Job Description Job DescriptionAECOM is seeking a Projectwise CDE Support Specialist to be based in India EC offices, either Bangalore or Gurgaon.This position will offer a remote work schedule and will require time zone availability in support of one or more of the following regions: Americas, Europe, Australia. Typical work hours will be: 5:00 AM to 2 PM IST.Job Duties:Support company-wide administration of our ProjectWise and/or ACC platforms, including engagement with users across all aspects of our business.This role may require time zone availability in support of one of the following regions: Americas, Europe, Australia.Position will be providing timely resolution of support tickets, implementing quick fixes to common issues, maintaining CDE user accounts and information security, or escalating complex issues to senior support team members or vendor contactsAssist project teams and support the continuous improvement of our CDE platforms and ongoing implementation of standardized templates and managed workspaces; help drive global compliance with information management standardsThis role involves regular collaboration with internal business stakeholders, including regional administrators, project managers, BIM/IM specialists, IT business partners, and some limited outreach to external vendor contacts and users of our CDE platforms.Coordinate with external platform providers and with AECOM IT to troubleshoot issues related to supporting application infrastructure.Identify opportunities to update existing documentation and training programs to keep resources current and relevant; produce new documentation and responses to FAQsEffectively handle high-pressure situations, especially when dealing with complex mega-project requirements across numerous stakeholders.Support major projects with little to no supervision, while coordinating and directing other administrators as necessary.The selected candidate is required to attend the office regularly to fulfill their responsibilities. Qualifications ​Minimum QualificationsBachelor's degree with at least 4 years of experience administering ProjectWise, BIM360/ACC, Sharepoint and/or other similar CDEs.Experience in the use of authoring tools for engineering design and construction simulation; CAD Management and/or CAD/Industry knowledge is an advantage.Excellent written & verbal communication and problem-solving skillsMust have the aptitude to learn new technical tools required for the role. Contributes ideas and suggestions during design and technical meetingsContinuously trains, adheres and learns from peers within the organization.Participate in the development of peers, providing technical and design advice. Proficiency in English communication, both written and verbal.Preferred Requirements:Bachelor's degree with at least 5+ years of experience administering ProjectWise, BIM360/ACC, SharePoint and/or other similar CDEs.Advanced development and scripting/automation skills is preferred. Additional Information About AECOM AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan. AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at  What makes AECOM a great place to work You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity. As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.