Front Desk Associate
2 days ago
Company DescriptionWelcome to Shalom Backpackers, your home in the heart of adventure Shalom Backpackers is a chain of hostels in Rishikesh, McLeodganj, Udaipur, Goa, and Mussoorie , Shimla & Jaipur committed to curating unforgettable experiences for travelers. Each location offers a unique blend of culture, nature, and exploration, ensuring a holistic adventure for guests. With 350+ beds across 7 locations, we prioritize clean, hygienic, and comfortable spaces for travelers to rest and rejuvenate.QualificationsPhone Etiquette, Receptionist Duties, and Customer Service skillsComputer LiteracyStrong Communication skillsExcellent organizational skills and attention to detailAbility to work in a fast-paced environmentPrevious experience in hospitality or customer service is a plusFluency in multiple languages is an advantageJob Responsibilities:-Make a daily reservation count for arrivals and departures to direct actions in selling rooms/beds Register all incoming guests, ensuring that all pertinent information is obtained and recorded Ensure that all payments have been made by in-house guestsAccept and record credit card, photo ID information and other relevant document on guest accounts and provide change for guests as neededClose guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, research and attempt to resolve problem within established guidelines; may include escalating issues to a Senior ManagerMaintain positive guest relations and anticipate guest needs, respond promptly, and acknowledge guest at all timesAddress and resolve guest complaints and ensure guest satisfactionHandle guest mail and messages with respect to privacy and professionalism Document all guest requests, concerns and communication information to responsible personnel for proper handlingHave thorough and updated knowledge of the hostel brand and various programs (trips, travel programs, events, special offers, etc.)Coordinate with the community manager to get the activity board and daily events updated Upsell additional facilities and services, when appropriateRespond quickly to incoming calls, lobby visitors and team members needing front desk assistanceOversee the housekeeping departmentPay: ₹12, ₹15,000.00 per monthBenefits :Paid time offAccomodationMealsSchedule:Day shiftMorning shiftNight shiftRotational shiftSupplemental pay types:Overtime payPerformance bonusApplication Question(s):Do you have degree/Diploma in HMCan you join immediatelyHow many years of Experience do you have?Work Location: In person
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Front Desk Associate
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Rishikesh, India Moustache Escapes Full time**Front Desk Associate** - Overseeing day-to-day operations including check-in/check outs, guests’ queries, maintaining guest records, housekeeping, etc. - Staff interactions/management with housekeeping staff and external vendors - Quality control and maintenance - Manage back-office systems and processes - Adhere to finance and accounting standards incl....
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Front Desk Associate
1 week ago
Rishikesh, India Moustache Escapes Full time**Front Desk Associate** - Overseeing day-to-day operations including check-in/check outs, guests’ queries, maintaining guest records, housekeeping, etc. - Staff interactions/management with housekeeping staff and external vendors - Quality control and maintenance - Manage back-office systems and processes - Adhere to finance and accounting standards incl....
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Front Desk Associate
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