Customer Success Manager

Customer Success Manager - Civil/Architecture

Job Description

Position:  Customer Success Manager - Civil/Architecture (Founder-track role)

Location:  Bangalore, India (with extensive travel across India)

Employment Type:  Full-time

Compensation:  ₹10–14 LPA CTC (inclusive of performance bonus) +  handsome equity allocation for the right candidate

About GreenJams

GreenJams is pioneering carbon-negative construction materials with Agrocrete® and BINDR™ , redefining how the world builds. Our mission is to make construction climate-positive while ensuring performance, cost efficiency, and speed. By joining us, you won’t just be an employee — you’ll be part of a team rewriting the rules of the construction industry.

Role Overview

We are seeking a  Customer Success Manager (CSM) who will operate with the  ownership and drive of a founder . This is not a routine role — it requires taking complete charge of solution delivery, building systems from scratch, obsessing over customer impact, and ensuring Agrocrete® and BINDR™ projects succeed on speed, quality, and scale.

In addition to managing  solution delivery and customer success , the CSM will also support the  sales team  by scoping pilots, coordinating delivery of samples/starter kits, and ensuring smooth implementation during proof-of-concept phases with new customers.

The CSM will spend significant time at customer sites across India, working shoulder-to-shoulder with engineers, contractors, and client teams, while representing customer needs back into GreenJams. For the right candidate, this role includes  substantial equity ownership , reflecting the expectation that you’ll help shape not only execution but also the company’s growth story.

This is a  high-trust, high-impact role  that sits at the intersection of technical execution, customer advocacy, and sales growth.

Key Responsibilities

• Solution Architecture & Implementation
• Design and deliver tailored solutions using Agrocrete® and BINDR™.
• Oversee on-site implementation and ensure adherence to speed and quality benchmarks.
• Systems & Process Building
• Develop and refine SOPs for product applications.
• Establish scalable systems for delivery and execution across multiple regions.
• Customer Success & Advocacy
• Serve as the  voice of the customer  within GreenJams.
• Build strong, trust-based relationships with customer teams and decision-makers.
• Actively identify upsell and cross-sell opportunities.
• Execution Leadership
• Coordinate end-to-end delivery across internal teams, contractors, and customers.
• Lead workers and engineers on-site — setting direction, rallying effort, and ensuring outcomes.

· Sales Support & Pilot Implementation

o Collaborate with sales teams to  scope pilot projects and POCs .

o Coordinate  sample/starter kit delivery  and oversee implementation at customer sites.

o Ensure pilots demonstrate the value of Agrocrete® and BINDR™ convincingly to support conversions.

• Growth & Founder Mindset
• Take initiative beyond assigned responsibilities.
• Treat challenges as opportunities to innovate and create systems for the long term.
• Drive both customer satisfaction and business growth through leadership and accountability.

Ideal Candidate Profile

• Education:  Bachelor’s in Civil Engineering or Architecture.
• Experience:  3–6 years as  Site Civil Engineer  or  Project/Site Architect .
• Mindset & Skills:
• Operates with a  founder’s mentality  — ownership, resourcefulness, and bias for action.
• Inquisitive, innovative, and able to design new approaches under uncertainty.
• Strong leadership — capable of rallying teams at all levels.
• A people’s person — builds relationships with clients, contractors, and internal teams.
• Willingness to travel extensively (up to 60–70% of time).
• Obsessive focus on  solution delivery, quality, and speed .

Why Join GreenJams?

• Equity & Ownership : For the right candidate, a  handsome equity package  alongside cash compensation — rewarding you as a true co-creator of our success.
• Be a Pioneer : Work on category-defining, climate-positive construction solutions.
• Leadership Role : This is a founder-track position — your work will directly shape our systems, customer experience, and growth trajectory.
• Growth & Learning : Exposure to top real estate developers, architects, and sustainability leaders in India and beyond.
• Direct Impact : The projects you execute will literally reshape the carbon footprint of construction.

Application Process

If you believe in  building like a founder, not just executing like an employee , we’d love to hear from you. Send your CV and a note on how you’ve led projects or initiatives as if they were your own company to hiring@greenjams.org.