[24]7.ai | Employee Relations Manager | bangalore

4 days ago

bangalore, India [24]7.ai Full time

About 247.ai:
Industry-leading contact center expertise driving hyper-personalized, seamless customer experiences
[24]7.ai is a prominent provider of Customer Experience (CX) Solutions and Services, combining extensive operational knowledge, omnichannel support, and award-winning AI-driven CX products. With over 20 years of experience, [24]7.ai is revolutionizing the integration of artificial intelligence, human insights, and deep industry expertise to deliver tailored, satisfying customer interactions. Committed to excellence, we utilize purpose-built technology and highly skilled teams to enable smooth, efficient communication between businesses and their customers globally. As a trusted partner to leading enterprises, our solutions set new standards for reliability, scalability, and customer satisfaction

Shift: 5PM-2AM
Location: Bangalore

Essential Job Functions:
• Rewards and Recognition
• Performance Management
• Attrition Management and Retention
• Employee Engagement Initiatives
• Employee Satisfaction

Job Responsibilities
• Own & drive projects on EVP - Employee Value Proposition
• Lead & Drive Org-wide Employee Engagement Initiatives
• Demonstrated ability to set priorities, manage multiple responsibilities and deliver against deadlines
• Ability to understand broad HR issues and to resolve conflict situations
• High on Energy, Passionate & Results driven
• Excellent interpersonal skills with experience in dealing with multiple levels of leadership across the Organization
• Sound analytical thinking, problem-solving and negotiating skills
• Ability to conduct investigations and drive positive resolutions

Qualifications:
• Education: Preferred MBA/MSW – HR, PGDM – (Specialization in HR)
• 9+ years of experience as an HRBP or worked in the field of Employee Relations, Talent Engagement, Talent Management, People & Culture in any Industry

Behavioural Aspects:
• High on Energy
• Maintain integrity at all times
• Active listening
• Ability to Inspire
• Passionate with positive attitude
• Influence & persuasion skills
• Open to learning at all times
• Ability to identify and resolve risks & conflicts
• Able to maintain composure at stressful times

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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