Assistant Account Manager I

5 days ago


vadodara, India Exxat Full time

Title : Assistant Account Manager - ILocation : VadodaraWork Timings - US TimezoneWe are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.Key ResponsibilitiesPartner Support (60%)- Client Relationship Assistance: Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.- Account Monitoring: Track partner activity and account health, flagging potential issues for review.- Renewal Tracking: Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.- Rotation Readiness: Assist with preparation and tracking of partner readiness for upcoming student rotations.- CRM Updates: Keep Monday.com up to date with client notes, communication logs, and milestones.- Issue Triage: Document partner concerns and escalate to the Account Manager as needed.Data & Reporting Support (40%)- Performance Reports: Generate reports and summaries on partner usage and placement activity.- Data Management & Analysis: Support data clean-up, track placement confirmations, and identify trends for Account Manager review.- Dashboard Maintenance: Update and maintain dashboards for internal and partner use.- Market/Network Support: Gather and organize information that contributes to broader network strategy.Required Skills & QualificationsEducation & Experience- Bachelor's degree in Business Administration, Education, Operations, or related field (preferred)- 1–2 years of professional experience in client services, partner support, or operations- Familiarity with CRM or project management toolsTechnical Skills- Proficiency in Monday.com (or similar tools)- Strong skills in data entry, reporting, and working with spreadsheets/dashboardsCore Competencies- Communication: Clear and professional verbal and written communication skills- Organization: Strong time management and attention to detail- Collaboration: Ability to work closely with Account Managers and cross-functional teams- Adaptability: Flexible and comfortable in a fast-paced, evolving environment- Client Focus: Committed to supporting the success of academic and site partners



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