Assistant Account Manager I

4 weeks ago

Vadodara, India Exxat Full time

Title : Assistant Account Manager - I

Location : Vadodara

Work Timings - US Timezone


We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.


Key Responsibilities


Partner Support (60%)

  • Client Relationship Assistance: Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.
  • Account Monitoring: Track partner activity and account health, flagging potential issues for review.
  • Renewal Tracking: Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.
  • Rotation Readiness: Assist with preparation and tracking of partner readiness for upcoming student rotations.
  • CRM Updates: Keep Monday.com up to date with client notes, communication logs, and milestones.
  • Issue Triage: Document partner concerns and escalate to the Account Manager as needed.


Data & Reporting Support (40%)

  • Performance Reports: Generate reports and summaries on partner usage and placement activity.
  • Data Management & Analysis: Support data clean-up, track placement confirmations, and identify trends for Account Manager review.
  • Dashboard Maintenance: Update and maintain dashboards for internal and partner use.
  • Market/Network Support: Gather and organize information that contributes to broader network strategy.


Required Skills & Qualifications

Education & Experience

  • Bachelor’s degree in Business Administration, Education, Operations, or related field (preferred)
  • 1–2 years of professional experience in client services, partner support, or operations
  • Familiarity with CRM or project management tools


Technical Skills

  • Proficiency in Monday.com (or similar tools)
  • Strong skills in data entry, reporting, and working with spreadsheets/dashboards


Core Competencies

  • Communication: Clear and professional verbal and written communication skills
  • Organization: Strong time management and attention to detail
  • Collaboration: Ability to work closely with Account Managers and cross-functional teams
  • Adaptability: Flexible and comfortable in a fast-paced, evolving environment
  • Client Focus: Committed to supporting the success of academic and site partners

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