Remote Flight Booking Support Specialist

4 days ago


amravati, India beBeeOpportunity Full time

Customer Service RoleWe are seeking a highly motivated and skilled Customer Service professional to join our team. This is a remote opportunity for an individual who can handle inbound/outbound calls, assist customers with flight bookings, changes, and queries, and provide excellent customer service.About the Job:The ideal candidate will have strong proficiency in spoken and written English, experience in customer service, customer support, or related roles, and skills in ensuring customer satisfaction and enhancing customer experience. They will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet customer needs.Key Responsibilities:  Handle inbound/outbound calls and emails from customers  Assist customers with flight bookings, changes, and queries  Provide excellent customer service through clear communication and problem-solving  Maintain accurate records in CRM systems and follow company processes  Upsell ancillary services where applicableRequirements:Strong proficiency in spoken and written EnglishExperience in customer service, customer support, or related rolesSkills in ensuring customer satisfaction and enhancing customer experienceExcellent communication and interpersonal skillsAbility to multitask and manage time effectivelyProficiency in using customer service software and toolsWhat We Offer:Competitive salary with night-shift allowancesPermanent work-from-home opportunityAttractive incentives on performance and upsellingTraining and career growth opportunitiesA chance to work with an international travel brand



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