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Catering Manager

2 months ago

bangalore, India Radisson Hotel Group Full time

§ Identifiespotential key accounts (banquet and group) and develops strategies toprioritize and penetrate those accounts

§ Makesoutside sales calls to prospective catering customers

§ Clarifiescustomer requirements and suggests alternative menus, themes, etc.

§ Preparesproposals for client which outline details of proposed functions; coordinatespreparation of estimates with food and beverage and other departments if needed

§ Negotiatessale of catering sales functions

§ Conductson-site client inspections to illustrate available services, know meeting and sleepingroom set-ups and capabilities

§ Monitorscustomer satisfaction with catering business; follows-up with key contacts on aregular basis to assess satisfaction

§ Ensure allmaterials used are in accordance with brand standards

§ Gives personalattention, takes personal responsibility and uses teamwork when providing guestservice

§ Listens,apologizes with empathy, finds a solution and follows through when resolvingguest problems

§ Provides YesI Can genuine hospitality and teamwork on an ongoing basis

§ Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performsother duties required to provide the service brand behavior and genuinehospitality

§ Keepsimmediate Manager promptly and fully informed of all problems or unusualmatters of significance

§ Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position

§ Develops andparticipates in Hotel promotions as required

§ Be familiarwith objectives, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan.

§ Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achieve the overall objectivesof this position

§ Maintains afavourable working relationship with all other hotel employees to foster andpromote a co-operative and harmonious working environment

§ At all timesprojects a favourable image of the Hotel to the public