Learning Program Operations Specialist

1 week ago


aligarh, India beBeeOperational Full time

Operational Manager - Learning ProgramsAbout the Role:Oversee end-to-end readiness and delivery of online learning programs to drive operational excellence.Manage a team of coordinators, ensuring timely course setup and maintenance.The ideal candidate will have strong operational acumen, leadership skills, ability to collaborate with cross-functional teams to ensure learner experience and academic delivery excellence.Key Responsibilities:Operational ManagementReview complete course readiness lifecycle, ensuring on-time setup of courses and modules as per launch schedules.Ensure alignment to defined standards across all program launches.Manage all course activities, including closure reports, survey tracking, and completion analysis.Team LeadershipLead and mentor a team of coordinators to drive accountability, efficiency, and quality in execution.Monitor workload distribution, performance metrics, and deliverables to ensure adherence to service level agreements.Support skill development and knowledge sharing within the team to foster excellence.Cross-Functional CollaborationWork closely with delivery, product, marketing, and IT teams to ensure smooth program launches and issue resolution.Liaise with global partner teams to coordinate blended course requirements and maintain partner satisfaction.Serve as the point of escalation for issues and coordinate timely resolutions.Process Improvement and ReportingIdentify and implement process enhancements to increase efficiency and learner satisfaction.Track and analyze course readiness metrics, learner engagement trends, and operational performance through dashboards and reports.Collaborate with data and reporting teams to automate tasks and improve visibility.Stakeholder ManagementAct as the primary point of contact for internal and external stakeholders on operational matters.Ensure adherence to standards while meeting stakeholder expectations.Support audits, documentation updates, and change management initiatives as required.



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