General Manager

14 hours ago


bangalore, India Livspace Full time

Roles & ResponsibilitiesCity Governance & SOP Adherence Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.Conduct routine governance checks to ensure adherence to process frameworks.Identify and close operational control gaps impacting service quality, timelines, or cost. Risk & Non-Compliance Management Monitor and resolve governance risks including financial, operational, or service quality issues.Proactively address non-compliance or deviations related to internal stakeholders, such as: Design Teams – project delays, scope misalignment, or documentation gaps. Project Managers – non-adherence to SOPs, customer escalations, or quality lapses. Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues. Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness & DocumentationMaintain all project, partner, and compliance documentation in audit-ready format.Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.Track and update governance metrics through structured dashboards and trackers. Stakeholder & Partner CoordinationLiaise with city ops, design teams, and PMs to reinforce a governance-first mindset.Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting & Escalation ManagementPrepare city-level compliance reports and governance scorecards for business reviews.Escalate recurring non-compliances or systemic partner issues to the regional governance lead.Present RCA (Root Cause Analysis) and recommend preventive measures.


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